To develop and deliver people management strategies which support the company’s overall strategic aims and objectives. to contribute at both a strategic and operational level in order to identify HR priorities and recommend appropriate people management solutions which support business aims, in addition to providing a customer-focused HR service. To provide expert professional advice and support to managers and staff on all aspects of people management, which fully reflects the Company’s desire to be an employer of choice, current employment legislation and best practice.To provide guidance and support to all staff on the full range of HR activities including policies and procedures, term and conditions of employment, absence management, restructuring of services, recruitment, retention, performance management, employee relations, employee reward, learning and development and internal communications.

• Building strong relationships with key managers across the business and work to improve the quality of service through review of service and admin procedures.• Administer and advise Managers on the company’s training, development and appraisal processes. • Administer the appraisal process for staff and support managers in the roll out and collation of documentation. • Assist the HR Manager with the roll out of internal training courses/workshops including in-house management training.• Feedback evaluation findings to appropriate manager.• Attend selection interviews for the intake of apprentices and play a key role in the support offered to apprentices during their contract term.• Liaise with line managers on a regular basis to ensure that training requirements/refresher courses etc are communicated effectively providing a pro-active, planned approach to training requirements of staff specific to each contract.• Provide basic advice and guidance to managers on a wide range of HR issues.• Undertake HR administration including: recording training requirements for each employee following management request and/or annual appraisal/probation review, complete training booking form, purchase order requisitions, confirmation of training event, course attendance capture, recording of training, objective record form, evaluation sheets, appraisal documentation.• Produce and analyse Management reports in line with HR KPIs.• Assist in the production of HR documents such as policies and procedures.• To be responsible for the maintenance of the HR Management system Croner simplify with regards to appraisals, probation review and any other training and development factors.• To calculate any monies owed from employees with regards to training when employment ends.• With the support of the management team, ensure that the company is in compliance with contract terms and conditions in specific regard to training of operatives and Health & Safety.

Alternative Metering Solutions supply and fit new gas meters into properties. Duties;• Answering calls to book appointments for customers• Contacting customers proactively to arrange a meter exchange• Dealing with customer complaints• Database administration• Creating and sending out letters to customers confirming appointments

Working at the front desk of a medical centre looking after 12 doctors diaries. Duties;• Answering the telephones, the phone line mainly consisted of patients wanting to book an appointment • Booking appointments for patients, face to face or over the telephone• Database administration• Dealing with patient complaints• Caring for unwell patients that were waiting to see a doctor• Dealing with the post• Administering all confidential paperwork

Providing administration support and generating sales leads within the new business department.Duties;• Booking appointments for Media Sales Advisors (MSA)• Searching for new businesses that were not currently advertising in the yellow pages• Cold calling• Populating the sales database to create new business leads and assigning to the relevant MSA2nd Role – Content CollectorDuties; • Supporting the telesales team • Calling customers and confirming the content of their advertisement• Submitting online advertisements once all content had been collected

The first point of contact for all job seekers. Duties; • Answering the telephone• General reception duties

Providing administration support within the Special Educational Needs DepartmentDuties;• Filing of all confidential psychology reports obtained from the Educational Psychologists• Liaising with Families, Doctors, Head Teachers and Social Services regarding the contents of Psychology reports• Managing departmental outgoing post• General office administration such as answering the telephone, photocopying, scanning, faxing and printing

Responsible for providing administration support across the organisation.Duties;• Dealing with confidential HR employee records• Organising travel and hotel accommodation for all staff• Booking meeting rooms and conference calls• Expenses - collation and tracking• Maintaining stationery and equipment supplies• Holiday tracking for all staff• Managing all internal and external post• General office administration such as answering the telephone, photocopying, scanning, faxing and printing