Sam Brooks Email & Phone Number

Crawley, England, United Kingdom

Responsible for the delivery of a back-office IoT Management Platform, used to manage, monitor and administrate Rentokil Initial's IoT estate for both Pest and Hygiene divisions. Responsible for the product's success through identifying the product strategy, maintaining the product backlog, maintaining high levels of quality and security, and supporting a team of developers in creating a best-in-class colleague experience for managing over 250k IoT devices in more than 15,000 customer premises.

Crawley, England, United Kingdom

Responsible for guiding and coaching an Agile team on the processes and procedures of working within the Scrum methodology. I worked with the team members to ensure all Scrum Artefacts were run appropriately, and became the point-man for any queries, questions or blockers. I was also responsible as a Business Analyst for the internal administration tool, responsible for management of over 1.5 million customer sites in over 70 countries. My role included understanding user journeys, identifying business needs and representing the product in quarterly Programme Increment (PI) events.

Camberley, Surrey, United Kingdom

Directly supporting the Service Management function of the award-winning PestConnect IoT Solution. This included providing insights through data analysis and visualisation, working with markets to ensure correct operating procedure, and supported the world's largest Connected Pest Control contract to a large multinational organisation.

Camberley, Surrey, United Kingdom

For two years, I was part of the Rentokil Initial Corporate Graduate Program, in which I specialised within the IT stream. Three 8 month placements provided me with real world insights into the organisation whilst improving both our colleagues and customers experiences through digital transformation.

• Produce IcM & PbM MI• Monitor AMS incident SLA performance• Enforce the incident management process is conjunction with DWP IcM Policies and Procedures• Administer updates to process documentation• Monitor incident and operational teams compliance to the processo Following up with teams to ensure the progression of Aged Incidents, and Incidents approaching failureo Following up with teams to ensure a problem has been raised and linked to every Major Incident • Co-ordinate AMS representation on Post-incident wash up calls• Represent AMS incident management during Post-incident wash up calls• Co-ordinate the completion of Incident Closure Reports (ICR)• Co-ordinate the completion of Root Cause Analysis (RCA) & Failed Change Root Cause Analysis (FC-RCA) Reports• Deliver AMS-wide Process Awareness Sessions to respective capabilities

Bachelor'S Degree, Business Administration And Management, General, 1St

7 Gcse’S Grade A*-C

Education record