Sam Bryson Email & Phone Number

United States

Achieved 100% onboarding deliverables through streamlined processes, fostering rapid team integration.Reduced training violations by 500 hours, resulting in 10% increased productivity and reduced safety incidents.Spearheaded labor tracking standardization, identifying optimization opportunities and driving performance improvements.Developed and introduced a staffing tool, adopted by all shifts, that leverages historical data and quality metrics for efficient staffing processes.Trained ICQA and quality team to ensure inventory accuracy leading to improved vender experience.Implemented standard work for processing damages and hazardous waste complying with regulatory requirements as well as donating applicable items to local community. Worked collaboratively with site across the network to track and implement new pack station design, resulting in increased pack rates and operational efficiency.Developed a sophisticated SQL script to track first-time delivery failures from packages that were successfully processed but not inducted resulting in increased visibility for hidden misses and enabling targeted process improvements. Created and established comprehensive learning department tool, centralizing all relevant training materials for leaders, enhancing accessibility and knowledge sharing.

San Antonio, Texas, United States

Leveraged SME roles in Outbound and Dispatch to improve throughput rates and enhance customer experiences.Collaborated with cross-functional teams to streamline process design, contributing to a 15% reduction in operational costs and a 30% reduction in recordable safety incidents. Introduced shift comparison reports to track cost and quality, promoting inter-shift competition and best practice sharing.Contributed to the successful launch of a new site, ensuring seamless operations and achieving 100% launch graduation.Implemented standard work for No Package Left Behind during Prime Day 2022, significantly improving delivery success rates.Mentored and coached team members, resulting in several individuals successfully advancing to new roles with in the company.

Skokie, Illinois, United States

Developed a Tier 1 associate into a Process Guide that was promoted to a Process Assistant.• Implemented new techniques and strategies for inbound process increasing productivity by 24%• Coached outbound associates increasing rates by 34% month over month by recognizing individual obstacles anddeveloping a plan for success.• Increased Dispatch productivity by cross training associates into new processes and staffing according to needs.• Managed Dispatch for 2 weeks when Area Manager was out, processing 24,911 units with total misses of 1%.

Mdw7 Monee, Il

• Implemented advanced training with bottom performers.• Created, collected and recorded data on associates progress to give to Area Manager.• Developed new Learning Ambassadors.• Trained all pick new hires on their first day.

• Create eye-catching displays to increase brand, product awareness and promote sales.• Delivered high-quality customer service to promote Starbucks culture, values, and mission.• Maintained accurate inventory counts to meet customer demands and sustain operations.

• Reliable teacher who has never missed a scheduled lesson or performance.• Responsible for training students within a five-day per week lesson schedule.• Created personalized lesson plans for each individual student nurturing their engagement.

Bloomington, Indiana, United States

• Developed new servers focused on engaging customers to promote sales and earn customer trust.• Managed crew of 15 other servers to make customer experience as pleasant and relaxing as possible.• Increased sales by 10% by engaging with frequent customers and knowing them by name.• In-depth knowledge of products and promotions in order to assist customers with their needs.