Sam Burt Email & Phone Number

London, United Kingdom

ICT Business Change Manager - support Business Change in various ICT projects.Requirement specificationProject ManagementTesting and implementation

Lead Business Analyst for developing processes for new products for Olympics (High Level through to detailed design)Testing and implementation of new system requirementsBuild and maintenance of project plansReporting for wider Olympic Programme

London, United Kingdom

Support various ICT projects at OfcomLead BA scoping functional and non functional requirements for major ICT change projectTesting and implementation of Licensing Processes to deliveryManaging key milestones and activitiesIdentifying, documenting, training and communicating any interim process requirements driven out by Project de-scoping activities or.

London, United Kingdom

Managing workflow and resourcesRecruiting and Interviewing new startersProvided management reports at Board levelQuality/accuracy assessment of team members workProviding coaching, training and support in product knowledge and provisioning process across London and Manchester teams.Managing transition of new products into Provisioning Team, through systems.

Worked in the Customer Operations Department, which was responsible for managing service deliver and client relationships.Point of contact for 15 Corporate Clients throughout the UK and Ireland, responsible for accurate provision of website and email account services.Senior escalation point for any domains enquiries from the whole company..Analysed and.