ICT Business Change Manager - support Business Change in various ICT projects.Requirement specificationProject ManagementTesting and implementation

Lead Business Analyst for developing processes for new products for Olympics (High Level through to detailed design)Testing and implementation of new system requirementsBuild and maintenance of project plansReporting for wider Olympic Programme

Support various ICT projects at OfcomLead BA scoping functional and non functional requirements for major ICT change projectTesting and implementation of Licensing Processes to deliveryManaging key milestones and activitiesIdentifying, documenting, training and communicating any interim process requirements driven out by Project de-scoping activities or changing business needs.Recruitment and management of team of 11 temps for 2 months

Managing workflow and resourcesRecruiting and Interviewing new startersProvided management reports at Board levelQuality/accuracy assessment of team members workProviding coaching, training and support in product knowledge and provisioning process across London and Manchester teams.Managing transition of new products into Provisioning Team, through systems and processes.Managing escalations with 3rd parties.Maintaining day to day relationships with suppliersManaged teams 2 sites – Manchester & London

Worked in the Customer Operations Department, which was responsible for managing service deliver and client relationships.Point of contact for 15 Corporate Clients throughout the UK and Ireland, responsible for accurate provision of website and email account services.Senior escalation point for any domains enquiries from the whole company..Analysed and recommended new products and services from suppliers.Worked in Project Management Team to implement a new Customer Relationship Management SystemDealt with WIPO (World Intellectual Property Organisation) and Treasury Solicitors on domain disputes and Legal issues on behalf of Netscalibur.Wrote and maintained all supporting training material for domains.