Sam Campbell Email & Phone Number

Burlington, ON, CA

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Support AdParlor Development including monitoring deployed applications, executing data pulls, and assisting in new feature development.- Support Fluent IT Security and Support team by covering incoming requests, supporting the IT needs of the Toronto office, assisting in IT on-boarding & off-boarding, participating in Risk and Compliance projects, and.

Toronto, Ontario, Canada

• Provide in-person technical support for Toronto office and its users
• Provide remote training, troubleshooting, and support to all users across the enterprise
• Track issue resolution through online ticketing system
• Maintain a current IT asset inventory
• Assisting in the entire user lifecycle (onboarding to offboarding)
• Create documentation or training guides designed for end-users

Toronto, Ontario, Canada

- Allocation of incoming documents from brokers & solicitors on a variety of systems- Identify the inbound documents and assigning accordingly to deals for both brands- Carry out additional assigned administrative duties with integrity and responsibility- Carry out additional assigned project duties with integrity and responsibility

Ancaster, Ontario, Canada

• Troubleshooted and diagnosed damaged customer electronics (Laptops, PCs, Phones, Tablets)
• Regularly diagnosed and repaired corrupted Windows operating systems
• Performed data recovery and backups of customer device data
• Routinely configured and setup customer devices (OS install, privacy settings, AV, and default applications)

• Created customer test data through IBM RIT and Parasoft Virtualize
• Scripted many CIBC Compass user scenarios for performance testing within HP LoadRunner
• Optimized LoadRunner work flow through Python automation scripts
• Created reports and detailed walkthroughs