Sam Campbell Email & Phone Number

London, England, United Kingdom

My role is to manage the Customer Co-ordinator Team, leading and driving them to deliver excellent standards of service and support with residential engagement, whilst continuing to build relationships with the property teams and City Operation Managers. Managing the Resident Experience and Development of the team:. Support the Operations Standards Manager and Director of Operational Strategy in adapting and managing plans to deliver against operational KPIs successfully.. Take… Show more My role is to manage the Customer Co-ordinator Team, leading and driving them to deliver excellent standards of service and support with residential engagement, whilst continuing to build relationships with the property teams and City Operation Managers. Managing the Resident Experience and Development of the team:. Support the Operations Standards Manager and Director of Operational Strategy in adapting and managing plans to deliver against operational KPIs successfully.. Take ownership of ensuring the outbound communication schedule for all 8 properties is sent out in a timely and efficient manner to avoid disruption and escalated complaints. Which involves communicating with operation teams on a daily basis to ensure everyone is on board with the communication schedule. . Support the planning and management of resource levels including the management of shift rotas, annual leave, sickness cover, and peak operational activity to successfully deliver excellent service. . Communicate with confidence and clarity particularly in situations of difficult negotiation and challenge and influence upwards to managers as well as direct reports. . The first escalation point for escalated Customer Complaints, supporting the timely resolution of issues.. I ensure the appropriate support is requested for specialist queries e.g. legal complaints, complex accounts issues, and stakeholder requests. Which involves acting as a point of contact to make sure support is provided to resolve issues in a first-time fix approach. Show less

London, United Kingdom

My role is to manage the resident's experience and create a supportive relationship with the Property teams and City Operation Managers. Managing the resident's experience. Coordinate and manage 'remote' resident enquiries, taking ownership for their resolutions.. Provide a consistent and positive resident experience by supporting all enquiries/requests/complaints received via calls, e-mails, live chats and social media channels; reflecting the company values with each stage of… Show more My role is to manage the resident's experience and create a supportive relationship with the Property teams and City Operation Managers. Managing the resident's experience. Coordinate and manage 'remote' resident enquiries, taking ownership for their resolutions.. Provide a consistent and positive resident experience by supporting all enquiries/requests/complaints received via calls, e-mails, live chats and social media channels; reflecting the company values with each stage of the process. . Maintain and build upon the article Knowledge Base with FAQS for utilisation and reference by the residents. . Ensure compliance, security and integrity of customer data in line with GDPR legislation.Partnership and support of Property Teams. Manage property calendars to arrange meetings between residents and staff regarding enquiries/complaints. Provide support by working with property teams to close requests and resolve complaints via weekly conference calls/property meetings or Microsoft teams. . Support Property Managers with attendance on sites; providing resident insight, sharing knowledge and developing and supporting new ideas and improvements to processes by attending weekly City Operations Meetings & Property team meetings. Show less

London, United Kingdom

At HMV I held supervisor duties and was in charge of a department, responsible for organizing and handling a team of eight people per shift. This involved time management and delegating duties within the team to ensure deadlines were met and store targets were hit. . Responsible for the visual merchandising within the store according to social trends and interests within the music and film industry. Formulated merchandising layouts on a weekly basis for the new release content to drive… Show more At HMV I held supervisor duties and was in charge of a department, responsible for organizing and handling a team of eight people per shift. This involved time management and delegating duties within the team to ensure deadlines were met and store targets were hit. . Responsible for the visual merchandising within the store according to social trends and interests within the music and film industry. Formulated merchandising layouts on a weekly basis for the new release content to drive sales and be more visually engaging .Drafted and created concepts for posts editing pictures and video content for online social media engagement for promotions, documented live in-store events, products, and interests relating to new release content .Through product knowledge was able to recommend items to build customer relations, drive incentives an achieve the daily store targets from management. Show less

Auckland, New Zealand

Consistently remained being one of the companies top grossing sellers. By excelling in both daily and weekly personal sale targets, which overall achieved reaching store targets set by management.. I developed an understanding of lifestyle and social trends making sure the in-store displays helped create a stronger presence for the brand and be visually engaging to the target audience .The first point of contact in the store to ensure the representation of the company was positive… Show more Consistently remained being one of the companies top grossing sellers. By excelling in both daily and weekly personal sale targets, which overall achieved reaching store targets set by management.. I developed an understanding of lifestyle and social trends making sure the in-store displays helped create a stronger presence for the brand and be visually engaging to the target audience .The first point of contact in the store to ensure the representation of the company was positive, engaging and friendly Show less