Sam Chambers Email & Phone Number

United Kingdom

Norwich, United Kingdom

Global

• Try to embed a new culture to become Customer orientated
• Work with Senior leaders to influence way of working and decision making aligned to customer
• Lead/Support interventions in business units
• Up skill senior leaders with Systems Thinking methodologyExperience in several business areas, leading interventions in:Aviva UKI - OperationsAviva FinanceAviva India Life InsuranceAviva Singapore Aviva FranceAviva.

Norwich, United Kingdom

• Lead Customer Advisors to deliver their purpose of giving customers what is most suited to their needs.
• Create and Implement measures within team. Analyse the outcomes to understand performance and where to make improvements
• Improve capability of Customer Advisors to be competent at their job role and develop them to fulfil their potential.
• Understand customer demand to ensure advisors are given the right and relevant training.
• Facilitate shared learning within the team… Show more
• Facilitate shared learning within the team and department to improve.

Norwich, United Kingdom

• Support Customer Manager Performance sessions within all departments in UKDI.
• Conduct coaching sessions for Customer Managers around managing performance and measures.
• Running workshops with Customer Managers to engage and build knowledge on measures and performance.
• Organise and Chair weekly centre performance meeting with Head of Business and Business Managers.
• Deep dive into key measures to understand variation and communicate findings to ensure relevant action is… Show more
• Deep dive into key measures to understand variation and communicate findings to ensure relevant action is taken.

Norwich, United Kingdom

• Record live data through real-time recording software
• Gather statistics for Live Premier League Football matches
• Liaise with Sky Sports regarding Live Data feed, accuracy and player focus
• Install and Remove equipment, ensure accurate set up prior to game commencement

• Lead a team of 2 Assistant Managers and 23 Control Operators to deliver SLA’s set by Home Office to ensure offenders were electronically monitored via electronic tagging accurately.
• Lead a team to support over 150 Field Officers visiting offenders addresses to install, remove and check equipment to ensure offenders were accurately electronically tagged.
• Develop Control Operators skills to effectively communicate with offenders, HM Courts, HM Prisons and Local Police… Show more
• Develop Control Operators skills to effectively communicate with offenders, HM Courts, HM Prisons and Local Police forces.
• Liaise with Home Office to ensure high profile offenders were tracked, and monitored effectively. Show less