Direct all day-to-day functions of the service center, including new and used parts departments, and reconditioning of used vehicles for the sales department. Administer the center’s KPI’s, meet and exceed sales and profit goals. Analyze the facility’s production data to identify areas of strength and areas that require improvement, develop and implement action plans to achieve desired goals. Deliver a world class customer experience by creating an environment of trust, accountability and teamwork. Develop all team members to achieve ARO and profit goals for each repair order. Year over year increase of over 30% in total revenue, 12% increase in car count, and overall increase and technician hours and productivity rates.

Start to finish repair order management for retail customers and commercial accounts. Part procurement and manage vendor relationships, coordinate inventory levels and pricing. Process returns, administer warranty and insurance claims, service contract and fleet account administration. Achieve gross profit and ARO goals, provide high level customer service and consultative solutions for vehicle repairs and maintenance. Customer satisfaction scores have increased over 15% since joining the team.

Facilitate and manage all repair orders for retail customers and commercial accounts. Communicate with and educate customers on smart and effective automotive maintenance and repairs. Achieve profit percentage and ARO goals. Coordinate and negotiate with vendors on part procurement, returns, inventory levels and pricing. Process warranty and insurance claims and manage fleet accounts. Achieved over 10% revenue increase resulting in the most profitable year in the company’s history.

Manage and direct all day-to-day operational functions of the service center including sales activities, inventory accuracy, scheduling, payroll, facility and equipment maintenance and repair. Manage corporate fleet accounts and actively source and secure new local accounts. Analyze store KPI's, P&L's and operating budgets to identify areas of strength and areas of improvement. Train and develop all staff to achieve gross profit and ARO goals, operational excellence, safety standards, and deliver a customer first experience. Top 5 finish in customer satisfaction scores, nominated for company award. Significant increases in car count, technician productivity, customer satisfaction scores, and total sales, resulting in over 20% revenue increase.

Manage and direct all day-to-day operational functions of the salvage yard including sales activities, facility and equipment repair and maintenance, scheduling and payroll. Ensure proper inventory and accuracy of all automotive parts. Manage all logistics functions including LTL shipments and deliveries, small package shipments and deliveries, and local deliveries. Adhere to operating budgets, analyze KPI's and P&L's to maximize revenue and profit. Train and develop all staff to achieve profit percentage goals, operational effectiveness and customer satisfaction scores. Nearly 20% growth year over year, resulting in over a half million in additional annual revenue.

Manage and direct all day-to-day operational functions of the staffing office. Adhere to operating budgets, facilitate office KPI's and manage P&L's to achieve operational excellence. Manage revenue generating activities, manage new and existing staffing contracts, and regularly hold business reviews. Train and develop all staff to maximize efficiency and increase profit percentage. Nearly 20% year over year increases in revenue and profit. Best in Class 2013 Sales High Intensity Training, Best On-Site Program 2011, Branch of the Year 2010.