Sam Christmas Email & Phone Number

Lancing, England, United Kingdom

● Managing hundreds of accounts, including luthiers, studios, independent music retailers as well as key accounts with a field based partner.● Trouble shooting products over the phone, email and physical product inspections.● Keeping my customers up to date with the latest products from a wide portfolio of brands including Ernie Ball, Hercules, Sterling by Music Man, SUB by Sterling, LR Baggs, Mooer & Fender.● Utilising multiple SQL reports to gather customer data to help drive sales.● Ensuring all customer queries and complaints are dealt with as a matter of urgency in a friendly and professional manner.● Providing in-store marketing and storage solutions for our products.● The first point of contact for new potential customers.

Epsom, England, United Kingdom

● Providing players of all skill levels with their perfect instrument that meets their demands and needs, whilst tailoring the store experience to be enjoyable and memorable.● Troubleshooting products via telephone, email and in person so the customer has no barrier between them and making music.● Completing regular stock checks, alongside other administrative tasks such as responding to emails and pricing part exchange and cash purchase requests which frequently included vintage instruments from brands such as Fender, Gibson, Rickenbacker & Martin.● Going above and beyond, my additional duties included managing the shop's social media profile, running events including maintenance and pedalboard masterclasses, as well as bankingand keyholder responsibilities.

Croydon, United Kingdom

At Morton Michel as an Underwriting Technician within the Product & Proposition team, I was appointed as Product Owner for both Childminder & Home Childcare products. I also was responsible for the Personal Lines products and was given the opportunity to lead on two projects to improve the journey & experience for our clients and staff alike. My role was very diverse & in the time I worked with Morton Michel my duties were extended to:● Providing product performance results, reports & reviews● Designing and delivering training ● Chairing meetings and delegating workloads● Conducting audits

London & Horsham

At Pen, I was the first point of contact for brokers who are looking to place non-standard household risks, including thatched, holiday home & unoccupied properties. Working with the manual household products, I was on hand to offer alternative cover if our E-Trade products are unable to help. Responsibilities:● Providing quote terms within my capacity for UK based household risks, specialising in everything non-standard.● Being the first point of contact for brokers for any mid term adjustments or queries.● Issuing renewal terms, bringing the client full circle with no complications.● Invoicing and processing direct debits via Premium Credit Limited.

Croydon, United Kingdom

Whilst working as a New Business Executive at AJG, I was tasked with arranging new business quotations for both brokers and clients directly. I sourced quotations for a wide variety of clientele using a multitude of products. I specifically dealt with household, food and catering, standalone professional indemnity and public liability as well as offering Stroma and business insurance.Following the closure of the Croydon office, I was invited to work with Pen Underwriting (also part of Gallaghers) to transfer over the household/thatched book of business. ● Generating B2B & B2C sales via phone, email and applicationform-based enquiries.● Working with a wide range of products including household,motor, food and catering, business, as well as standalone publicand professional liability policies.● Working to individual and team-based sales targets.

Music

Studies included: • Music Business • Music Production & Sequencing • Music Theory • Live Performance • Events Management

Education record