Sam Cole Email & Phone Number

Wills Point, TX, US

United States

• Consultant: Client AMI integration and implementation SME and Operational Support
• Developed and Implemented AMI Support Plans, team KPI, and Structure.
• Managed daily triage meetings updating key stakeholders regarding troubled endpoints and network devices.
• Lead troubleshooting efforts working with technical and field personnel and system administrators to identify defect root causes, metering system issues, and field installation process issues.
• Led client communication… Show more
• Led client communication and issue management resolution forum, driving key integration aspects, testing, and upgrade/implementation of hot fixes within the systems.

United States

• Lead large, complex, enterprise-wide programs through all program lifecycle phases.
• Responsible for building and maintaining strong client relationships at all levels to be a trusted business partner.
• Accountable for meeting revenue, profit, and growth objectives and improving overall customer satisfaction targets.
• Establish and maintain relationships and communications at all levels of the organization.
• Development of Schedule, Forecasted Budget, and Budget… Show more
• Development of Schedule, Forecasted Budget, and Budget reconciliation.

• Drove day-to-day leadership and ground-level activities of various technology and process projects for investor-owned utilities and municipal and cooperative electric, gas, and water utilities.
• Developed and drove daily execution of project plans, timelines, workflows, Budget Forecasting, and personnel to ensure the completion of projects within the demarcated deadlines.
• Worked with front-line and management clients to assess and mitigate project risks and devised mitigation actions… Show more
• Worked with front-line and management clients to assess and mitigate project risks and devised mitigation actions encompassing close attention to contracts and service level agreements.
• Developed and executed the first article, Meter Configuration (various meters including – Sensus, Elster, Badger, Itron), and test plan. Ensuring business requirements were met for customers' C&I accounts.
• Assessed potential project risks and devised mitigation actions encompassing close attention to contracts and service level agreements.

Initiating, planning, executing, controlling, and closing assigned projects. Leads large-scale cross-functional teams required for implementation. Develop and document enterprise project plans, communication plans and schedules Control the delivery of a solution that meets business requirements and solves stated business problems through understanding the.

· Risk, Planning, and Cost Control, resource estimating and scheduling· Daily management of the Operations Department· Reporting status to senior management including key risk indicators, project portfolio tracking, and weekly dashboards· Review and assess departmental procedures/controls and implemented any potential process/systemic enhancements required.

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