Sam Cole Email & Phone Number

Wills Point, Tx, Us

United States

• Consultant: Client AMI integration and implementation SME and Operational Support• Developed and Implemented AMI Support Plans, team KPI, and Structure.• Managed daily triage meetings updating key stakeholders regarding troubled endpoints and network devices.• Lead troubleshooting efforts working with technical and field personnel and system administrators to identify defect root causes, metering system issues, and field installation process issues.• Led client communication… Show more • Consultant: Client AMI integration and implementation SME and Operational Support• Developed and Implemented AMI Support Plans, team KPI, and Structure.• Managed daily triage meetings updating key stakeholders regarding troubled endpoints and network devices.• Lead troubleshooting efforts working with technical and field personnel and system administrators to identify defect root causes, metering system issues, and field installation process issues.• Led client communication and issue management resolution forum, driving key integration aspects, testing, and upgrade/implementation of hot fixes within the systems.• Participated in daily command center meetings, updating troubleshooting efforts and network updates. Show less

United States

• Lead large, complex, enterprise-wide programs through all program lifecycle phases.• Responsible for building and maintaining strong client relationships at all levels to be a trusted business partner.• Accountable for meeting revenue, profit, and growth objectives and improving overall customer satisfaction targets.• Establish and maintain relationships and communications at all levels of the organization.• Development of Schedule, Forecasted Budget, and Budget… Show more • Lead large, complex, enterprise-wide programs through all program lifecycle phases.• Responsible for building and maintaining strong client relationships at all levels to be a trusted business partner.• Accountable for meeting revenue, profit, and growth objectives and improving overall customer satisfaction targets.• Establish and maintain relationships and communications at all levels of the organization.• Development of Schedule, Forecasted Budget, and Budget reconciliation.• Assist in the optimization of resource allocation.• Support senior executives across business lines in strategic analysis, project scoping, and approach definition.• Prepare reports for upper management regarding project status.• Identification of risks and development/facilitation of risk mitigation actions. Show less

• Drove day-to-day leadership and ground-level activities of various technology and process projects for investor-owned utilities and municipal and cooperative electric, gas, and water utilities.• Developed and drove daily execution of project plans, timelines, workflows, Budget Forecasting, and personnel to ensure the completion of projects within the demarcated deadlines.• Worked with front-line and management clients to assess and mitigate project risks and devised mitigation actions… Show more • Drove day-to-day leadership and ground-level activities of various technology and process projects for investor-owned utilities and municipal and cooperative electric, gas, and water utilities.• Developed and drove daily execution of project plans, timelines, workflows, Budget Forecasting, and personnel to ensure the completion of projects within the demarcated deadlines.• Worked with front-line and management clients to assess and mitigate project risks and devised mitigation actions encompassing close attention to contracts and service level agreements.• Developed and executed the first article, Meter Configuration (various meters including – Sensus, Elster, Badger, Itron), and test plan. Ensuring business requirements were met for customers' C&I accounts.• Assessed potential project risks and devised mitigation actions encompassing close attention to contracts and service level agreements.• Coordinated test cases with a remote team; performed tests and recorded and published results to key stakeholders to verify functionality met business requirements.• Led customer resources with the execution of test cases of vendor head-end software and end-to-end testing functionality. • Developed, oversaw, and performed test cases for a work order management application. Performed, coordinated, tracked, and reported on the testing results; documented any functional abnormalities with the application and drove to resolution.• Partnered with project stakeholders to successfully implement FlexNet Advanced Metering Infrastructure (AMI) Systems, including DA devices and electric, gas, and water endpoints.• Developed and lead tiger team effort analyzing RTU (return to utility) work orders. In-field supervision and work. • Assigned to several projects, including Philadelphia Water Department, Philadelphia Electric Company, Fayetteville, NC, and several smaller projects. Show less

Initiating, planning, executing, controlling, and closing assigned projects. Leads large-scale cross-functional teams required for implementation. Develop and document enterprise project plans, communication plans and schedules Control the delivery of a solution that meets business requirements and solves stated business problems through understanding the customer's business needs and translates these needs into manageable project goals and objectives

· Risk, Planning, and Cost Control, resource estimating and scheduling· Daily management of the Operations Department· Reporting status to senior management including key risk indicators, project portfolio tracking, and weekly dashboards· Review and assess departmental procedures/controls and implemented any potential process/systemic enhancements required to further mitigate risk· Identify issues that could expose the company’s reputation and endeavored to resolve any concerns… Show more · Risk, Planning, and Cost Control, resource estimating and scheduling· Daily management of the Operations Department· Reporting status to senior management including key risk indicators, project portfolio tracking, and weekly dashboards· Review and assess departmental procedures/controls and implemented any potential process/systemic enhancements required to further mitigate risk· Identify issues that could expose the company’s reputation and endeavored to resolve any concerns · Preformed spot check audits to ensure teams were compliant with current policies and procedures · Assisted in Pre Sales support· Directed post sale support Show less

STs are responsible for underwater surveillance. They assist in safe navigation and aid in search, rescue, and attack operations. They operate and repair sonar equipment. STs track underwater threats and send tracks to fire control (antisubmarine warfare controlling station) operator (ASWCS) for further evaluation and or destruction.Sonar technicians are separated into two categories, STG (sonar technician surface) who are on surface ships and STS (sonar technician submarine) who… Show more STs are responsible for underwater surveillance. They assist in safe navigation and aid in search, rescue, and attack operations. They operate and repair sonar equipment. STs track underwater threats and send tracks to fire control (antisubmarine warfare controlling station) operator (ASWCS) for further evaluation and or destruction.Sonar technicians are separated into two categories, STG (sonar technician surface) who are on surface ships and STS (sonar technician submarine) who operate on submarines.Sonar technicians are colloquially referred to[by whom?] as "ping jockeys" on board surface vessels after the sound of active sonar. They are also referred to[by whom?] as "Shower Techs" on submarines due to their habit of using all the potable water. Show less