Sam Crouch Email & Phone Number

North Little Rock, AR, US

Little Rock, Arkansas, United States

• Responsible for troubleshooting, implementation, and management of CRM platform Sales Force, Redtail, GeoWealth, and Wealthbox.
• Responsible for maintaining Windows environment based server.
• Performed daily patch management, security log audits and managed internal controls.
• Conducted daily review and maintenance of security controls such as Microsoft Compliance, Watchguard Firewalls, Rapid 7 patch management and Rapid 7 Insight Detection Response.
• Performed administration for Office 365 accounts, Outlook accounts, Sharepoint, and Security and Compliance.
• Created workflows and automation to improve productivity and efficiency of internal back-end production and operations.

Millington, Tennessee, United States

-Achieved rank of Sergeant (E5)

• Performed account administration to ensure end users were accurately assigned to proper permission groups in Windows Active Directory.
• Troubleshoot end users Windows and Mac computers.
• Ensured end users machines were secure and up to software standard through Windows Azure AD services.
• Performed troubleshooting and updating with Citrix remote virtual machines.
• Assisted in monitoring connectivity of branches throughout the US utilizing Solar Winds.
• Proficient with meeting end user needs through Service Now ticketing system, Bomgar Live support, and through Shoretel Sky calling service.

• Planned and managed networks for Brigade level echelons in austere environments of South Korea utilizing VHF/UHF/HCLOS and SATCOM technologies while cooperating with the South Korean military in joint exercises and.
• Performed hardware installations and repairs on Cisco routers and switches, Dell VM Ware servers, and Satellite Tactical Terminals.
• Communications Security Manager – directly managed materials and encryptions with classifications up to Top Secret. Both overseas in Korea and United Arab Emirates as well as within the United States. Utilized devices.
• Communications planning for operations used both overseas in the operational environment of South Korea, United Arab Emirates, and stateside in training environments.
• Communications Systems Instructor – conducted weekly classes on modern Army Missile Air Defense communications systems.
• Conducted the first Tri-national live fire exercise with Patriot Air Missile Defense systems with Japanese and Dutch counter parts.

Assembling, repairing bicycles, acquiring spare parts and stock of bicycles.

Bachelor Of Science - Bs, Finance And Financial Management Services

Basic Leadership Course, Management

Commandants List Graduate

High School Diploma, General Studies

Activities and Societies: Created graphics, banners, and signs for other schools, festivals and major events.