Sam De Silva Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Oversee leadership of multifunctional teams of 200+ employees, while managing the operations of 3 function venues with 11 function spaces and 4 kitchens, with capacity of up to 550 pax fine dining. Full P&L financial responsibility including preparation of reports, forecasts, and budgets.Manage employee relations including recruitment, training, rosters, and KPI’s, while overseeing purchasing and quality assurance, maintaining inventory, maintenance of equipment and supplies, and management of external contracts including cleaning, maintenance, and security.KEY ACHIEVEMENTSFacilitated pre-opening of the Abbotsford Convent, establishing initial project planning, execution, and launch.Implemented strict checks to ensure each business unit is adhering to legislative and company compliance requirements, including zero harm, occupational health and safety, and food safety.Implemented a career succession-planning framework, which saw an increase in overall performance, team morale, attrition, and internal promotions, resulting a reduction in recruitment costs.

The Centre Ivanhoe

Oversaw leadership and employee relations of a team of 100+ full time and casual employees, while managing the managing a Venue of 5 Function rooms with 2 kitchens and a cafe which is owned by The Banyule City Council. Interviewed, selected, coached, and supported new and existing employees ensuring they performed in accordance with established standards and values.KEY ACHIEVEMENTSFacilitated pre-opening of The Centre Ivanhoe, establishing initial project planning, execution, and launch.Developed and maintained a collaborative team environment which positively impacted morale, communication, and overall working conditions.Negotiated with suppliers and service providers to find most cost-effective contract to initiate, implement and manage a most efficient process for the introduction of new products to the company portfolio.

Melbourne, Victoria, Australia

Oversaw leadership and employee relations of a team of 150+ full time and casual employees, while managing the catering operations with 8 function spaces and student’s accommodations (380 rooms). including inventory and maintenance of equipment and operating supplies.KEY ACHIEVEMENTEnhanced team culture, high-level internal morale, and employment continuance by maintaining fortnightly and monthly ‘one on one’ meetings along with ongoing coaching and development for future career progression

Melbourne Cricket Ground (Mcg) , Melbourne , Australia

Oversaw leadership and employee relations of a team of 600+ full time and casual employees, while managing service and standards of the Corporate Dining Department with 15 dining rooms plus bars and up to 3500 pax fine dining catering. Full financial responsibility, preparation of budgets, forecasts, reporting and monthly P&L.Developed and managed professional relationships with internal and external business contacts including the Melbourne Cricket Club, Landlords, and key stakeholders. KEY ACHIEVEMENTSImplemented strategies and individual and team coaching to support underperforming team members, resulting in increased confidence, morale, and a significant boost in productivity.Developed SOPs containing appropriate responses to customers’ questions as part of the training manual used as part of the new employee training process.

The Centre Ivanhoe

Oversaw leadership of a team of 100+ full time and casual employees, while managing a 5-function room venue with 2 kitchens, owned by The Banyule City Council. Total financial responsibility, rosters, and purchasing, while managing external contracts of venue including cleaning, maintenance, and security. KEY ACHIEVEMENTSProvided initial contact to elite clientele, responding quickly and diplomatically to client concerns to ensure superior service and satisfaction.Developed and maintained a collaborative team environment which positively impacted morale, communication, and overall working conditions.

Melbourne, Australia

Ahungalla, Sri Lanka

Oversaw leadership of a team of 250+ full time and casual employees including 20 Managers, with financial responsibility and P&L.Managing all departments in the hotel, front of the house, back of the house, maintenance, accounts, sales & marketing and human resources. Facilitated recruitment, training, evaluation, and counselling to all levels of staff in accordance with state and federal employment regulations.KEY ACHIEVEMENTSAchieved top Hotel ratings on Trip Advisor (96%) in 2015. Achieved improving and maintaining five-star standards and a continuous follow-up system to encourage guests to review the hotel facilities and services.Created property budget, business plan, and forecasts; manage labor and property level expenses to achieve maximum flow-thru to the bottom line.Facilitated one on one coaching to increase team performance, offering expertise, reliability, and continuity in all areas of the hotel management function, successfully improving fiscal performance and profitability annually.Implemented the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Heritance = Heritage + Inheritance.

Ahungalla ,Sri Lanka

Kandalama, Sri Lanka

Greece

Master Of Business Administration - Mba, Business Administration And Management, General

Management Diploma In Hotel & Catering Operations (Specialized In F&B Operation)​​