SkillsExcellent Management SkillsCommunication SkillsCustomer Service SkillsProven track record of increasing sales performance and hitting business targets and forecastsSelf MotivatedTeam PlayerTraining Coaching and Development SkillsMerchandising SkillsAppraisals/Disciplinary, Managed redundancy’s and restructures through cost cutting exercisesRecruitment and employee selection whilst following the Right to Work ActPerformance management through regular 1-2-1Kept a tight control on all My KPI's within my area including Profit and LossWorked regular with head office to get the Correct Stock Package in stores to increase sales Excellent host store relationship with all my stores.Excellent working relationship with all head office departmentsMonitoring wage costsAll aspects of payroll/sickness reporting and authorisation of holidaysRegular visits to all stores, report writing and follow up visitsIn under performing stores, I have teamed up with centre management and host store management on many occasions in order to raise the profile of the concession or the store within a town. Excellent product knowledge of both Life and Buildings and Content InsuranceExcellent working relationship with all 3rd party insurance companies.Worked closely with the board/attending monthly board meetings and contributed towards business decisions.Cash HandlingAudits
Listed skills include Management, Training, Retail, Customer Service, and 18 others.