Sam Ditchfield Email and Phone Number

Full and part time member for over two years of a team responsible for running busy city centre pub with turnover in excess of £1m pa.•Completed the Stonegate training programme including obtaining a level 2 food hygiene certificate•Trained in cellar management, am passionate about real ale and am fully trained in keeping and serving cask ales•Implementation of strict Company Standards including door policy, under age drinking and bar service refusal to customers deemed to have drunk too much•Full table service for both food and drink•General cleaning of the bar and cellar

Worked with restaurant owners in small Opening/Refurbishment team to create a New Mexican Tapas eatery/bar in Keswick’s busy tourist area transforming the two story site within three weeks to open on schedule and on budget.•Co-ordinated cellar design and installation with tech service company in confined space to en-sure operational efficiency whilst taking up the minimum trading area•Solely responsible for establishing beer range stocking and ordering policy, forming strong relationships whilst negotiating with local suppliers to ensure efficient supply lines and waste minimisation•Managed bar operation from morning set up to evening tidy and close including cash reconciliation and banking•Assisted in kitchen with preparation of fresh menu employing strict food hygiene and health and safety standards•Problem solving when something went wrong in the cellar ensuring minimum down time to the busy bar•Responsible for weekly creating a cleaning checklist for bar, cellar and front of house areas and also monthly stock take•Documented operations manual for handover for replacement staff upon departure

First job working at 15 years old as a glass collector, and then became a bar tender at the age of 18•Keeping the bar stocked with glasses, bottling up the fridges and maintaining customer relations Serving alcoholic drinks and food•Maintaining the cleanliness of the pub and bar

Part of National team interviewed and recruited every ten years to collect and collate the National Census data used by the ONS and other Government departments.•Visit addresses where the questionnaires had not been returned to encourage these people to fill in the questionnaire•Assisting vulnerable society members and offering the necessary help to fill in all the relevant paperwork•Extensively training in objection handling, customer service, team building and data collection prior to beginning my role•In the first week acheived being the individual with the highest increase in response rate for the whole Nottingham their area•Over the two month contract achieving and exceeding my response rate target entitling me to a bonus at the end of the contract•I was also the youngest employee in the Nottingham area