Sam Duncan Email & Phone Number

Redcar, England, United Kingdom

Redcar

Developed tools to improve performance including a Knowledge Base, progression-focused appraisals and training and induction plans.Support and assist the Service Centre Manager (SCM) in the development and delivery of a firstpoint of contact resolution Customer Service Centre (CSC), through day to day operationalmanagement.Ensure the efficient and.

Redcar

Supported numerous functions within the Neighborhoods and Customer Services Directorate, including Trade Waste, Performance Reporting, Complaints and Freedom of Information requests.

Teesside

• Improved the quality of service in each store that I worked in through a direct approach to managing my team.
• Actively developing staff to improve their skill set and move up within the company to supervisor and management roles.
• Driving KPI’s through target setting and effective follow up result in tangible improves across all stores I was assigned to.
• Successful loss prevention manager in the top loss prevention store in the company.
• Adapted to working in multiple store… Show more
• Adapted to working in multiple store developing a strong rapport with staff and customers alike. Show less

Sihanoukville, Cambodia

• Raised the standards of customer service throughout the business through focussed training and effective follow-up on staff.
• Helped make the hostel the ‘go to’ place in the town through hosting engaging and popular events.
• Took the venue to the top of the Trip Advisor places to visit in Sihanoukville by raising the standard of customer service to a new level.
• Increasing the turnover of the business significantly through increasing popularity and connections within the local… Show more
• Increasing the turnover of the business significantly through increasing popularity and connections within the local community. Show less

Melbourne, Australia

• Number one facilities management business in Australia.
• Actively increased business on a daily basis through consistently hitting sales targets, of circa $5000 per week, through proactive upselling of services.
• Dynamically improving the efficiency of administrative processes through proactive thinking and innovation.

Melbourne, Australia

• Actively increased customer engagement through consistently hitting loyalty card sign ups.
• Maintaining a consistent speed when on till, achieve the target of 40 customers per hour with ease.
• Improved bag sales though robust and proactive upselling, exceeding the daily target of five per day with ease.

Bachelor Of Laws (Llb), Law

Activities and Societies: Law Society. Mooting Society. Student Action for Refugees (Events Coordinator) Modules included: employment.

A-Level, 3 A-B

Activities and Societies: Advanced Award English. Critical Thinking.

Gcse, 9 A*-A