♦ Identify cause of problem reported by debugging SQL, HTML, XML, JavaScript, PowerShell and other code and if necessary correct them or report them to the developers.♦ Troubleshoot complex issues, with simulation/reproduction of issues in order to find resolutions.♦ Provide technical support to internal and external customers via telephone, email, or via remote assistance tool(s).♦ Review and monitor system log files to help maintain the health of all systems. Also, on call support to respond to after hours critical system support requests. ♦ Perform code deployments using GitHub source control. Implementing new features, bug fixes, web applications, and software updates.♦ Refresh test/stage environments as well as deploy new environments.(Websites,Web Applications,Services,Scheduled Tasks,and Databases)♦ Create marketing products via Adobe InDesign, HTML, and Pageflex Studio.♦ Create variable HTML email campaigns for tracking.

Support Enterprise Resource Planning (ERP) software specialized for Equipment Dealers and Distributors. Job functions include: ♦ Knowledgeable in all aspects of the ERP systems software and related database.♦ Troubleshoot technical problems.♦ Create custom SQL reports.♦ Build & maintain customer relationships.♦ Work with developers on enhancements.♦ Help customers with accounting related issues.♦ After hours on call support,♦ Train & advise new customers.♦ Test new releases & install updates.♦ Document new features & tutorials.♦ Internal computer & network support.♦ Remotely connect to customer's sites to analyze and resolve problems in a timely manner.

Systems Analysis & Design school project where I worked with a team to develop new systems for a local business. Created a new customer database, customer reward system, enterprise resource planning diagrams, data flow diagrams, and improved marketing techniques for the business.

Home computer repair. Diagnose and repair computers. Troubleshoot hardware and software. Setup small networks, desktops, and printers. Remove viruses and spyware.