Mercer is a global firm and my area is within the Career and Talent side of the organisation. Mercer partners with leading organisations across the globe to help them transform and grow their businesses through better talent solutions.My role within Mercer is to provide consulting advice to organisations around remuneration and rewards frameworks for all role levels. Projects include role evaluations, position description reviews, organisation classification frameworks and market benchmarking analysis.

I provide business consulting services on a contract and per project basis providing services including demographic and economic market assessments, competitor reviews, customer and loyalty analysis, data analytics and feasibility option reports.Expert360 is a freelance contract group which I conduct projects on a contract basis through my consulting business.

Contracted by Terra Firma, a business consultant based agency that specialises in tailored business solutions for their clients. My role at Terra Firma is contracting to Telstra as a business analyst consultant within the NBN rollout division. Responsibilities:≫ Monitor and report on defect NBN installs to senior management and submit appropriate responses to various stakeholders.≫ Present updates to relevant stakeholders on regular basis to multiple levels of stakeholders and management.≫ Assess the processes, databases and models used for multiple aspects of the process and provide guidance and consulting services for business improvements.

Melbourne branch: Consultant Oct-15 to Apr-17Brisbane head office: Research Manager Nov-11 to Oct-15DWS is a boutique management consulting firm with offices in Brisbane, Sydney and Melbourne providing business strategy, industry guidance and expert management consultancy services to the hospitality industry. My role as consultant was to build my client base on various project work across the state, as well as work alongside the Victoria Director to assist on any projects. Responsibilities:≫ Analyse and evaluate organisation’s operations and procedures to improve business efficiencies through operational plans, organisational reviews and facilitating strategic planning workshops≫ Assist management in identifying market dynamics including demographic changes, competitor analysis, market share and market analysis assessments≫ Analyse various multi-million-dollar venues’ and groups financial data i.e. Profit and Loss statements, Balance Sheets and Cash Flow Analysis Statements to determine irregularities and provide advice where required including remuneration benchmarking and analysis≫ Conduct regular consumer surveys, mystery shopping programs and facilitation of focus groups based on client scopes with general aim of increasing customer visitation and sales≫ Review effectiveness of new gaming machine technology and analysing ROI≫ Conduct various research and analysis projects to suit the need of the client which span from organisational financial reviews to competitor analysis and local market assessments≫ Perform in depth diversification option papers to determine the feasibility of diversifying from the client’s core business≫ Conduct small scale training in areas including Microsoft excel, player loyalty, best practice gaming and customer service