As part of the interface team, builds, monitors and troubleshoots all outreach client interfaces.Tests and implements new test builds, software upgrades and versions with all client lab systems.Resolves interface issues regarding inbound tests and outbound results.Creates new and updates existing custom route and modify object scripts in Cerner using CCL programming language.Works closely with Cerner and our Network Admin to resolve connectivity issues.Web Administrator of our client portal for 1200 WDL clients.Creates all new accounts for our web portal so WDL clients can place orders and view results.Leads specialized, company wide training initiatives when new programs are implemented.Creates new documentation and leads training classes for lab staff and managers.

Conducted classroom training for all medical staff including doctors and nurses.Supported all clinic managers with identifying and resolving application and workflow issues.Created and updated weekly reports and sent them to all WFMG directors and managers.Assisted all business operations managers with updating and correcting patient information.Communicated to all 40 Wheaton clinics by writing monthly newsletters, tip sheets, and other software updates and notices as necessary.Supervised 30 temps on Data Abstraction project including training and coordinating with Clinic Managers to send temps to various Wheaton clinics to perform data entry.

Worked closely with Documentation to ensure that workbooks, Captivate video slides, and help files met project deadlines.Demonstrated insurance products to new employees and external customers.Published, wrote, and developed training workbooks, scripts, and videos.Our training team received the MSB “Kudos” award in 2009 for our efforts on delivering retail and government training materials ahead of schedule.

Conducted membership, product, underwriting and computer training for over 200 agents in the state of Wisconsin. Escalated critical issues from the field to home office teams for investigation and resolution. Resolved software issues with the end user, both over the telephone and in person.

Demonstrated new software platforms to agent advisory panels. Conducted platform and individualized training sessions with independent agents. Presented sales material and product information to agents during on-site consultations. Maintained user names and passwords for more than 5,000 users in five states. Trained sales managers to test and troubleshoot firewall issues related to proxy servers.