Samuel Ewig Email & Phone Number

Arvada, CO, US

Remote

• Liaises with internal teams in US, London, and India, including sales, analysts, and marketing to deliver excellent service to clients
• Serves as a point of contact for all client success matters, including inquiry, training, onboarding, and reporting
• Develops trusted relationships with contacts at key client accounts, including stakeholders and executive sponsors at those clients
• Tracks usage metrics and prepares engagement reporting for clients using Excel and data visualization tools
• Triages and forward client requests, tracks and pursue responses, and issues escalations as needed
• Uses knowledge and insight gained from client interactions to identify new business opportunities

• Assists Omdia Account Directors with day-to-day management of over 75 accounts, including new user entitlements and usage tracking reports that support both new business and renewals
• Conducts online product demos (including 26 demos in 1Q22) to showcase customers' research, and teaches best practices for effectively navigating the Omdia portal
• Ensures all client feedback, analyst inquiries, and technical issues are promptly responded to and cataloged in Salesforce
• Crafts customized outbound emails designed to stimulate customer retention, increase usage and reduce churn
• Acts as liason between customer and Omdia's analysts, fielding inquiries and scheduling client briefings as needed
• Coaches and trains new colleagues on inbound and outbound support protocols, and serves as go-to resource on internal Informa processes

Boulder, CO

• Assists clients via inbound/outbound phone calls, emails, and online chats with a first response within 24 hours and full resolution within 72 hours
• Collaborates across multiple teams including Sales, Sales Support, Operations, Marketing, Housing, Content, Sponsorship, Standards, and Registration teams in order to improve processes and escalate urgent client.
• Primary point of contact for multiple large-scale, B2B events including Natural Products Expo East/West, XLIVE/LDI, and Licensing Expo
• Creates, reviews and improves multiple client facing products including Exhibitor Service Kits, event websites, marketing emails, registration systems, How-to guides, and surveys
• Transitions to on-site floor manager for physical shows, supporting up to 300+ exhibitors with in-person support and enforcing the rules and regulations of the show
• Facilitates exhibitor and attendee onboarding for virtual events via Swapcard including software demonstrations, troubleshooting, and documenting processes in order to improve the user experience

• Engaged in one-on-one conversations with fans on Twitter, Facebook, and Instragram using Chipotle's brand voice and ensured unsatisfied guests are directed to the correct point of contact
• Managed crisis situations, drafting responses with PR and legal top of mind and communicating with the appropriate stakeholders
• Served as team expert on gift card related inquiries in order to reduce fraud and report service issues to Loss Prevention team
• Led weekly discussions about hospitality, and encouraged teammates to share their biggest customer service wins
• Coordinated with Health and Safety, Digital Commerce, IT, Training, Philanthropy, Marketing and Operations teams in order to seek answers to any question a customer cared to ask

Denver, Colorado

• Creatively communicated with over 50,000 customers via Chipotle's "Talk to Us" feedback form while keeping Chipotle’s voice and being an ambassador for the brand
• Seized opportunities in a high-volume environment to wow customers, think on the go, elevate Chipotle and keep Chipotle’s unconventional, playful voice through crisp communications with customers and Operations leaders
• Helped Chipotle successfully launch their first ever loyalty program called Chiptopia in July 2016, which doubled inbound call and email volume for four months

Denver

• Crafted juices, cocktails and coffee drinks according to precise company recipes, while also utilizing teamwork, multi-tasking skills and expert communication in order to run a 13-seat bar top plus a high-volume.
• Happily assisted guests with allergies and diet restrictions, and guided them through the wide range of gluten-free, vegan and vegetarian choices on the menu.

• Trained new employees on up-selling, menu knowledge and bar recipes
• Designed and implemented original classroom material for use in small presentations
• Established relationships with our vendor network by managing the liquor inventory on a weekly basis

• Designed, implemented and ran a Facebook social media campaign that aimed to raise awareness about distracted driving during the summer months.
• Assisted with various writing tasks, including email blasts, press releases and marketing plans.

• Maintained a high level of success and customer service while working sales in a fast-paced and high volume environment
• Continually in the top tier in store sales throughout my tenure, individually selling close to one million dollars in Apple products and services
• Utilized expert software and hardware product knowledge to convey technical information in a non-technical manner to customers

• Researched teams, recorded statistics and interviewed players and coaches for news stories that had strict nightly deadline
• Maintained a professional and courteous manner while relentlessly pursuing all necessary leads to finish a story
• Brainstormed and created original news stories that never missed a deadline

Journalism And Mass Communication, News-Editorial

Bachelor Of Science - Bs, Journalism

Activities and Societies: -2-year Member of Campus Press, 4-year Member of CU Buffoons, All-Male Acappella Group