Sam Ferin Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• Develop and maintain strong, trust-based relationships with key stakeholders within enterprise-level client organizations.• Working closely with customers, across job levels up to C-Level, in Sales, Marketing, and Operations, to ‎ ensure the product is being adopted into daily workflows, generating positive ROI and growing lifetime ‎ value.• Partnering with Adoption Consultants and Product Consultants to manage customer ‎ ‎ ‎ onboarding, product rollout, and training.• Provided Business Value & ROI by conducting Executive Business Reviews with the Customer's Leadership team.• Standing as an expert on all things 6sense and remaining the key point of contact for product ‎ ‎ ‎ ‎ ‎ ‎knowledge, training, enablement, strategic advice, and product expansion.• Building customer advocates who will speak on behalf of 6sense as a reference and share success ‎ ‎ ‎stories in 6sense events and content.

Bengaluru, Karnataka, India

Maintained a dedicated book of business and mitigated churn risk by delivering valuable product insights, strategizing on best practices, and providing front-line support to customers• Platform and product expert that consultatively sold solutions to an assigned book of business and continuously grew managed accounts• Exceeded quarterly goals for revenue growth and retention throughout my tenure by building trust with customers and delivering solutions that fulfilled their needs• Led onboarding initiatives with each customer that I managed and ensured a high rate of adoption and utilization of the product with a particular focus on the specific KPIs that were integral to the success of my customer's business• Promoted to a Senior role and received a company-wide value award in recognition of my efforts

Bengaluru, Karnataka

- Working as a consultant to assist the clients in implementing and onboarding with HackerEarth- Ensuring product adoption through strong customer relationships and ensuring complete usage of the platform- Enabling feedback from clients to develop high impact features by working closely with the product team

Bengaluru Area, India

● Interacting with clients to understand the market requirements.● Continuously expanding knowledge of our product.● Helping customers be sure of which product is the right choice for them.● Demonstrate product functionality accurately and completely.● Assisted with the demonstration of the product to showcase its functionality.● Trained and provided coaching to junior team members.● Having a weekly discussion with the Product Managers about the issues and feedback from the clients for Product Improvement● Handling Hackathons/campaigns being conducted by the clients and providing Extensive Support● Using a customer support software to resolve tickets raised by the clients● Providing Backend support by writing SQL/Django queries, fetching data, running scripts etc.● Using a Bug tracking system to report bugs to the developer team● Attending offline hackathons to interact with clients and resolve their concerns.

Bengaluru Area, India

• Interacting with users and respond to their tickets/queries related to the use of HackerEarth platform.• Providing Backend support by writing SQL/Django queries, data, running scripts etc. • Using a customer support software to resolve tickets raised by the users• Providing call support to customers where a quick response to user queries is required• Working with Challenges/Sprint team to handle event specific tickets during the weekend.• Articulating the feedback received from users to the product team.• Using a Bug tracking system to report bugs to the developer team• Attending offline hackathons to interact with users and resolve their concerns.• Sharing a fortnightly summary of new issues with the product team.

Bengaluru, Karnataka, India

Chennai Area, India