Sam Gardner Email & Phone Number

Falkirk, Gb

Remote

• Create and implement project definitions, schedules, budgets, and objectives.• Prepare detailed statements of work and gain concurrence and approval from stakeholders regarding various project aspects. • Participate in delivery assurance reviews to ensure adherence to project management policies and procedures. • Assist in the resourcing of projects. Organise project team members to ensure communication and understanding of deadlines, assignments, and objectives. Participate in work as applicable. • Perform ongoing review of project status, identify possible project risks. Recommend and implement risk mitigation solutions as approved and as appropriate. • Work in conjunction with team members and stakeholders to manage changes to technical requirements, business requirements and schedule of the project. Provide input on possible changes needed based on current project status. •Manage client, company, and project team expectations for agreed upon project performance by obtaining and providing project metrics. Recommend changes or alternate paths based upon performance and metrics.•Control and monitor project financials and track against current performance. •Work with colleagues to ensure optimum efficiency, highlighting and recommending any areas for improvement.•Contribute to and provide output to account management meetings both internal and with external stakeholders.•Experienced with using and adapting PRINCE2, Agile, Waterfall and PMP methodologies•Completing of AMP PFQ and continued learning

Working with multiple sites, including long existing and start ups. • Be the principal point of contact between ScottishPower and nominated outsourced call centres • Ensuring sales, quality and compliance targets are met and measured across our KPIs metrics.• Successfully identify, recruit, develop and account manage outsourced call centres from their operational set up through to ongoing delivery in order that the channels sales, quality and compliance targets are met.• Responsible for ensuring that nominated outsourced call centres have a proper contractual relationship with ScottishPower and that they are in adherence to the agreed SLAs and industry regulations / licence requirements. • Work with onsite Telesales Data Manager to ensure that nominated outsourced call centres have an ample flow of data to support their activities and that the data is prepared in such a way as to maximise the benefit to the company and ensure the lowest cost per service possible.• To analyse daily performance reports for all activity (sales, quality & compliance), to report on this activity, to pull together recovery plans should they be necessary to ensure set targets are met.• To arrange and lead weekly, monthly and quarterly operations meetings with all nominated outsourced call centres.• To develop the scripting and objection handling used by outsourced call centres to maximise the effectiveness of the campaign and to ensure all regulatory requirements are met.• To review, refresh and deliver training material to maximise the effectiveness of the campaign and to ensure all regulatory requirements are met.• Manage the new Call Centre’s onboarding. These were set up as mini projects and seen the call centres go from the tender process all the way through to them dialling on the phone. These projects allowed you to manage the start to finish of the onboarding process and make sure all legal and compliance obligations were met.

Edinburgh, United Kingdom

I specialised placing within the Legal and Professional Services markets in both Permanent and Temporary roles across Edinburgh and the Lothians.

Glasgow, United Kingdom

I made the move from agency recruitment into an internal recruitment role for a progression opportunity with Ago and to expand my skill set within another area of recruitment. This role has allowed me to implement and streamline their internal recruitment process and help grow the business from 35 staff to over 250 staff on multi sites.

Glasgow, United Kingdom

Joining HR Consultancy with a year’s solid experience recruiting in Edinburgh and the East. I will be joining our Business Services team to provide dedicated support to Professional Services clients throughout Scotland working closely with Jackie MacGregor to support all of our clients and candidates. I will be working with leading Legal, Property, Accountancy, Financial Services and Insurance companies throughout the East and dealing with roles such as administrators, Secretaries and Personal and Executive Assistant’s. My strengths lie in Candidate Management, CV Writing, Competency Based Interview Preparation and Relationship Building. I am completely focused on the Client and Candidates journey and tailor my service to individual needs.

Edinburgh

As a permanent Recruitment Consultant within the commercial sector, I aim to build and maintain a professional relationship with both my clients and candidates. This then allows me to provide the best possible experience and create the perfect match for both parties to ensure an effective service.I achieve this by keeping an efficient database of clients and pro actively seek to place candidates through marketing calls and campaigns. The perfect match is achieved through; screening, interviews and assessing candidates to the company standard and using honesty and integrity o get an understanding of both the candidates and clients vision.

Stirling

Working for Capita, on the Sun Life AXA contract I was a Customer Service Representative. This role allowed me to work on my own initiative to achieve and exceed my KPI’s but also work as part of a team towards our overall targets. As well as my CSR role I also took on independent project work to continue the ongoing improvement in processes to make the experience more efficient for the customers. As a company there was constantly updates being added to keep up to date with legislation and making sure the most accurate and relevant information was given. This project was developed through my own initiative and will be continued on my leaving. I received great recognition for the benefits the new feedback process gave the teams and also the higher efficiency level it created.