Sam Ghannam Email & Phone Number

West Hills, Ca

• Provided thorough supervision for day-to-day operations of four offices in accordance with set policies and guidelines. • Managed 5-7 staff members per office and executed patient care strategies.• Analyzed records and reports of operation to recognize the good practices and develop any areas of concern.• Created policies and procedures that are targeted to improve efficiency and proficiency in the operation of the group/district.• Increased sales by 20% for least productive office within the group.• Doubled patient census from having 4 to 8 chairs in the top performing office.

• Managed the day-to-day tactical and long-term strategic activities within the business. .• Managed 10-12 salespersons per month selling long distance services.• Built up clients' base and increased referrals. Trouble shooting any technical or billing issues with clients or staff members.• Responsible for recruiting, hiring and training new agents that lead to Increased revenues by 70% within the 1st six years.agents

Beverly Hills, Ca.

• Spearheaded company and product introduction to the market, resulting in revenue of $4 million from $(0) sales within two years.• Managed team of 39 professionals in the Los Angeles, Las Vegas and San Diego markets.• Developed and directed strategy for launch of new product that became popular in the local market place in 10 months after launch. • Assessed operations and made recommendations to achieve a platinum customer service, increase productivity and reduce costs 7%. • Reviewed daily stores performances with managers; ensured everyone proceeds in accordance within company's guidelines and ethics.

West Los Angeles & The San Fernando Valley Areas.

• Supervised a group of five stores as team leader by providing direction and solution to help the businesses grow..• Created, defined and implemented technological training material for staff. Planned and achieved ambitious daily, weekly, and monthly goals.• Developed store's sales incentive performance plan which motivated staff and resulted in a double digits sales increase for three consecutive years.• Initiated program that standardized employee training and led to increase in customer satisfaction by 14%. • Conducted new employee orientation for the District to foster positive attitude toward company's objectives. • Recruited proactively and looked for candidates with future potential for growth and development.