Sam Giglio Email & Phone Number

Adelaide, Australia

Adelaide, Australia

Adelaide, Australia

Key Responsibilities• Responding to written enquires in an accurate and timely manner• Managing difficult investigation in a timely manner• Resolve and avoid escalations of complaints• Educate customers on high bills and payment processes• Share useful information with the team • Report Operational shortfalls to avoid future complaints• Reduce costly ombudsman escalations• Sales of new products in the electricity, gas, LPG and solar PV areas.• Educate and… Show more Key Responsibilities• Responding to written enquires in an accurate and timely manner• Managing difficult investigation in a timely manner• Resolve and avoid escalations of complaints• Educate customers on high bills and payment processes• Share useful information with the team • Report Operational shortfalls to avoid future complaints• Reduce costly ombudsman escalations• Sales of new products in the electricity, gas, LPG and solar PV areas.• Educate and convince customer to bring all their energy needs to Origin • Share successful sales tactics with the rest of the team• Build up testimonials • Learn faster and newer IT systems to keep up with competitors.• Keep up with fast evolving processed and knowledge for these new areas of sales; in particular solar energy. Show less

Adelaide, Australia

• Promote Pay TV for the first time in Australia• Answer incoming calls promptly and courteously to operational standards• Establish and maintain quality, follow through and excellence in customer service. • Advise, educate and assist customers with sales, technical, billing and product enquiries • Accept responsibility for the resolutions of complaints. • Set and meet sales conversion and productivity targets• Liaise with Dispatch and Service Support when necessary to… Show more • Promote Pay TV for the first time in Australia• Answer incoming calls promptly and courteously to operational standards• Establish and maintain quality, follow through and excellence in customer service. • Advise, educate and assist customers with sales, technical, billing and product enquiries • Accept responsibility for the resolutions of complaints. • Set and meet sales conversion and productivity targets• Liaise with Dispatch and Service Support when necessary to ensure a high level of customer satisfaction is maintained. • Manage Concierge enquiries on the phone and face to face• Manage high call demands during system blackouts • Keep up with the knowledge in the cinema and TV industry. Show less

Adelaide, Australia

• Report to investigation Detectives and Sergeant ( intelligence technical section SA Police Department) • Translate highly confidential materials• Consult and educate officers of the various cultural difference of certain individuals• Maintain confidentiality. • Be available at any time of the day.

Adelaide, Australia

• Report to the centre Manager• Liaising with, advising and selling interpreting services to potential customers.• Monitoring the collection of revenews• Processing payments to casual interpreters and translators • Develop the specification for a state of the art computer system.• Maintain taxation records• Organise job analysis, selection, recruitment, induction and training of new administrative officers and interpreters. • Motivating staff• Planning and… Show more • Report to the centre Manager• Liaising with, advising and selling interpreting services to potential customers.• Monitoring the collection of revenews• Processing payments to casual interpreters and translators • Develop the specification for a state of the art computer system.• Maintain taxation records• Organise job analysis, selection, recruitment, induction and training of new administrative officers and interpreters. • Motivating staff• Planning and achieving goals• Interpret in criminal and civil courts, hospitals and private law firms. • Assist in the design and implementation of a new payroll system Show less

Customer Service Support/Call Center/Teleservice Operation, Certificate Lever 4 In Customer Service

Business Administration Certificate, Business Administration And Management, General

Bachelor Of Arts - Ba, Language Interpretation And Translation

interpreting and translating Italian/English both ways. Social studies, migration and settlement,