● Dealing with a wide variety of visitors entering the MOD building, as well as communicating with staff and supervisors.● Disseminating important information to staff regarding security threats, liaising with superiors for day to day running of the shift.● Overhauled the outdated security officer database, implementing a streamlined and more efficient system that was rolled out across the organisation.● Facilitated the onboarding of new starters through training and mentoring.

● Managed daily operations of the store, ensuring excellence in customer service and store presentation.● Initiated in-store product training for sporting goods to ensure excellent product knowledge to benefit customers.● Led an area-wide project to reorganise store layouts to increase the average customer sales.● Daily analysis of inventory levels ensuring correct stock levels to correct discrepancies with deliveries.● Implemented highly efficient stock check practices ensuring accuracy of figures for both instore and online shoppers.● Developed high-quality customer relationships, both in-person and across multi-media contact ensuring repeat custom.

● Management of stock levels including liaising directly with DIY and building material manufacturers.● Analysed stock levels in order to reduce discrepancies between deliveries and stock figures.● Managerial responsibilities including staff rotas, and training of new staff within the business.● Lead manufacturer training initiatives to enable staff across multiple stores to effectively utilise and gain knowledge of products sold within stores.● Communicated with customer concerns ascertaining their needs and problem-solving to best meet their requirements.● Organised and executed inventory analysis resulting in company-wide top 10 statistics for lowest stock loss and accuracy of stock figures.

Maximised interpersonal and problem-solving skills to resolve complex issues brought by both internal and external stakeholders.• Facilitated and creating VAT returns for non-EU visitors.• Assisted in the application and provision of Credit Card packages.