Overseeing sales and operations for North and South America

Global leader in grinders, burrs, and built in grinding components.

The strategic umbrella organization Hemro Group unites the unique coffee grinding expertise of the 4 internationally well-known brands: Mahlkönig, Ditting, Anfim, HeyCafé

At Slayer Espresso Machines, a renowned manufacturer of high-end commercial grade espresso machines, I have played a multifaceted role encompassing inside/outside sales, product demonstrations, research and development, and trade show representation. Our commitment extends beyond product manufacturing as we provide comprehensive support, education, and training to distributors and customers worldwide.Throughout my tenure, I have cultivated and managed business relationships across diverse markets, including Europe, Middle East, Asia, North America, and South America. With a broad spectrum of customers, distributors, resellers, and technicians, each with unique needs and preferred communication styles, I have honed my ability to adapt and effectively collaborate across all channels of our operations.In recognition of my achievements, I was promoted after two years to oversee sales, operations, training, and customer service for both North and South America. As the leader of our team, I am dedicated to serving our clients, ensuring exceptional product delivery, and providing ongoing support long after the initial sale.

During my tenure at Blue Tiger, a specialty service provider offering coffee, tea, snacks, and beverages, I played a pivotal role in driving growth and expansion. Over a span of 3+ years, we experienced substantial progress, expanding from 4 to 9 markets and increasing our workforce from 18 to 82 employees.In my capacity as Sales and Operations Manager for the 9 markets, I spearheaded client acquisition and retention strategies. By offering competitive packages, delivering exceptional service, and tailoring our programs to meet the unique needs of each client, we achieved outstanding results. Our service portfolio expanded beyond specialty coffee and local artisan tea, encompassing fresh fruit, dairy, beer service, and dedicated onsite offerings.I excelled in conducting compelling sales presentations, demonstrating the value of our services, and overseeing the end-to-end sales process with both existing and prospective clients. Rapid growth necessitated agility, and I adeptly developed the ability to swiftly act, react, and course-correct as required to ensure operational efficiency and customer satisfaction.

Intense focus on training, coaching and developing the field employees to establish a motivated, results driven team. Quarterly one-on-one meetings, onsite job shadows and development of Field Leaders to improve employee engagement and client experience. Supervised 7 Deputy Field Marshals (Field Managers) managing 140 field employees; provided support to 3 districts, across 7 states servicing 49 stores. Key Accomplishments:• Won award for the number 1 market in the company in 2014 for ESI (Employee Satisfaction Index), Net Promoter Score (customer satisfaction rating) and operational utilization.• Improved employee experience from a red rating (one of the lowest in the nation) to a green rating (highest in the company) over a 2-year span.• Developed and promoted several employees from line-level Associates to Supervisor, Manager and District Leadership roles.