Sam Grimme Email & Phone Number

Orlando, Fl, Us

Orlando, Fl, Us

• Perform all operational duties for a specific venue, including opening, closing, and downtime management• Host daily shift meetings to set expectations proactively with team members to empower their success and motivation• Assist Supervisor team in various tasks, such as improving Team Member satisfaction and maintaining regulatory compliance via Smartsheet and SharePoint• Communicate with proper counterparts any operational difficulties, including ride, show, and safety concerns• Verify day-to-day staffing needs are sufficient for operation, while maintaining a budget, using Kronos

• Develop members for professional growth through creating, coordinating, and promoting industry opportunities• Communicate with theme park professionals to plan site visits and guest speakers, including internationally• Facilitate meetings for over 150 members weekly• Coordinate funding of over $12500 annually

• Responsible for being the first point of contact for all guests when entering the event• Assist guests with the check-in process, while ensuring they understand event guidelines and any questions are answered• Ensure guests receive a personalized experience while working in a quick and fast-paced environment

Orlando, Florida, United States

• Responsible for the safe and efficient operation of seven attractions, one parade, and two play-spaces• Coach Ambassadors on performance, while communicating any safety concerns to Supervisors• Ensure daily staffing needs are met and maintain a specific budget according to company guidelines• Responsible for the training of new ambassadors and ensuring operational proficiency, while certifying those who do not meet company standards can improve their conduct

• Responsible for training new Ambassadors and maintaining proficiency in all front-gate locations• Resolve any guest issues caused by factors both in and out of the control of the company using the HEART model• Complete transactions using a point-of-sale system in a quick and efficient manner, including cash handling