Sam L. Email & Phone Number

Littleton, Co, Us

Littleton, Colorado, United States

• SailPoint Identity Security Cloud

Denver, Colorado, United States

• Assisted with initial configuration and development of Denver Health’s new identity access management software, SailPoint IdentityIQ as well as Denver Health’s new ITSM tool, Freshworks.• Lead all technical design sessions and troubleshooting with our third-party partner, Regatta Solutions Group for SailPoint IdentityIQ.• Launched SailPoint IdentityIQ enterprise-wide as a solo effort, and implemented multiple post development efforts, automating the tasks of many (Onboarding, RBAC, Offboarding, etc.)• Nominated and awarded the “Heroes of the Heart” Denver Heath recognition by the Director of HRIS/Workday team.• Projected company savings in absence of contractors estimated to be around $200,000.• Performed deep level data analytics to provide concrete evidence of levels of impact prior to stakeholder meetings.• Engaging all other IT support teams to solidify any downstream impacts of both applications within our environment.• Escalation point for technical inquiries – both analytical and administration.• Participating in rotating on-call schedule, providing prompt response for application support.

United States

• Maintain scheduling within the department, ensuring 24/7/365 operations to meetcontinual, hospital demands.• Facilitated and lead weekly team huddles.• Engaging in feedback and offering training points when necessary, following the continualimprovement model.• Building a rapport across other IT teams to identify process improvements.• Engineer automation where possible within Denver Health’s ticketing system, Cherwell.• Created custom dashboards in Cherwell, providing full transparency of workload distributionacross all internal staff.• Introduced WebEx Bots integration into WebEx Teams to enhance efficiency.• Performing data analysis of department metrics to identify process improvements.• Primary escalation for all internal inquiries.• Participating in rotating manager-on-call; responsible for handling many after- hoursrequests; including CRTs (Crisis Response Team).• Project manager in the leading efforts of revamping the department’s Quality Assuranceprogram to enforce staff accountability.

United States

• Provided on-site and remote troubleshooting of a multitude of hardware and software ondevices such as PCs, printers, conference rooms, and medical devices.• Identified issues, and provide detailed resolutions based on priority levels throughCherwell ticketing system, while providing world class customer service, and escalatingissues to appropriate teams when outside the area of expertise.• Built strong rapport across the organization, and across multiple departments.• Demonstrated flexibility to shift scheduling, covering on-call responsibilities. Assistedin training new IT Specialists.• Performed quality assurance reviews on IT Specialist Is and IIs.• Liaison and first escalation point for Cisco telecommunication devices, VPSX printingissues, McAfee encryptions, Dell WYSE & Imprivata units, Vocera(s), API, Zip-IT &SPOK pagers.

Alamosa, Colorado

• Responsible for upkeep and maintenance of various company workstations (hardware andsoftware) and associated peripherals (IE: printers, copiers, scanners, etc.)• Maintained filtering of emails through our company’s Web Filter & Spam Firewall(Barracuda Systems).• Monitored network health to resolve any issues with latency throttling andbottlenecks.• Utilized Active Directory to create accounts, distribution lists, and Security groups inaddition to granting permissions and maintaining user access.• Upkeep of telecommunications systems (Vonage), conference setup, as well as securitymonitoring (Surveillance).• Administration of agency software (Applied Epic) – ensuring access levels areappropriately separated and granted to remain in compliance.• Automated workflows for all departments, improving efficiency for the entire company.

Alamosa, Colorado

• Demonstrated excellent communication staff members as well as the customers to ensure satisfaction. • Ability to work under a stressful and fast-moving environment.• Ability to multi-task in order to ensure needs are met in a timely manner.• Demonstrated flexibility in shift coverage as well as roles.

Alamosa

Responsible for technical computer related problems to retail and diagnostics. Some examples include: • Virus Removal• On-site Service Calls• Printer Repair/Setup• Data Transfer Service• CD/DVD Copy Service• IT Consultation• PC/Mac/Laptop/Tablet Repair• Software/Hardware Setup and Repair• Purchase/Upgrade/Parts Consultation• Network Site Surveys and Consultation• Support for all Microsoft Products

Adams State University has introduced a program known as "PLTL" into their science and mathematics department. This program sets up workshops to which a student, who has previous passed the course with extensive knowledge, leads the class into doing hands-on type activities to further enhance the lectures done in class. I am a peer leader for my department's CSCI207 - Fundamentals of Programming course. I take part in two workshop sessions each week including 10+ students. My role is to lead and guide my peers into developing and understanding the implementation of the Java language.

As a teaching assistant for my professor who teaches various programming classes; I am expected to review all student submitted codes from students and critique their structure as well as providing positive feedback to help enhance critical thinking. For example, there are hundreds of ways to finish a coding assignment, what is the most efficient?I am also expected to address any issues and make sure all criteria is met on a timely manner.