- Lead the globally distributed R&D organization of 75+ employees and contractors.Consisting of Architecture, Software Development, QA, DevOps, Data Analytics & BI.- Lead the efforts of developing, transforming and delivering several complex, scalable, andhighly reliable products to the cloud, including performing POC’s, providing technicalleadership and hands-on architecture and code guidance.- Establish, communicate, and implement policies, practices, standards, and securitymeasures to ensure effective and consistent operations and delivery at low cost, likevulnerability-free code, fully automated pipelines and deployments, QA automation, andimproved code coverage.- Manage relationships, contracts and multi-million budgets and forecasts internally andwith several offshore, onshore, and cloud providers.- Provide reports to the executive leadership team identifying operational and strategicrisks and creating and recommending solutions as needed.- Engage with key stakeholders from Security, Product, Operations, Support and others toensure smooth delivery of products to end users.- Identify, recommend, and implement new technologies and systems to reduce costs,improve organizational processes and decision-making, and provide directions andfeedback.- Ensure departmental decisions such as staffing, development, organization andacquisitions are in line with the organization’s business strategy and vision.- Lead the technical evaluation of several key acquisitions

- Worked closely with the enterprise principal architects to create solution blueprint and technical documentation and directly involved in making strategic decisions related to technology stack used in the platform.- Provided reports to the senior leadership team about platform state and team development, identifying operational and strategic issues and risks and creating and recommending solutions as needed.- Performed staffing activities like, hiring, coaching, mentoring, goal setting, performance evaluation, training growth and career planning, and influencing a team of full-time and contractor lead, senior and junior developers and QA and DevOps engineers, on and offshore.- Participated in code reviews and defined best practices to write a high-quality code with minimal defects and provided technical directions and feedback as needed.- Worked with the Customer Success team on proposals from early stages by conducting fit-gap analysis and handling client sales meetings to provide recommendations on solution design and architecture, and system integrations.- Handled the administration of AWS infrastructure and services including evaluation of cloud options and proposing the right tooling required for the projects including managing the administration of source code management infrastructure.- Worked closely with the QA team on triaging and prioritizing defects, building automation testing scripts and running performance testing scenarios to deliver a highly available and scalable platform.- Worked closely with the information security team on discovering security vulnerabilities on all the layers and fixing them.- Participated in managing production release cycles and production support, and managed releasing multiple mobile apps on the app stores (Apple App Store and Google Play Store) for multiple clients.

- Analyzing and reviewing client business requirements and supporting the development team in achieving these requirements.- Leading the effort of stabilizing the existing app by reviewing customers feedback, leveraging experience and provide inputs on process analysis taking into account impact on related functional areas, user acceptability and technical feasibility and efficiency.- Leading the effort of rearchitecting the app by providing architecture and redesign analysis and design flows and detailed design artifacts.- Researching case study and conducting proof of concept for using cutting edge technologies that adhere to the enterprise standards.- Deploying the cutover plan, triaging and guiding the resolution of system issues, and coordinating with the deployment team for a smooth go-live in each sprint.- Providing subject matter leadership and coaching to the team members based on their focus areas to enhance the capability of the team. - Coordinating tasks, setting goals and targets, reviewing outputs and giving performance-based feedback to ensure the deliverables are as per the required standards.- Managing releases for internal, beta and enterprise testing and releases on App Store including TestFlight.

- Managed and supported the DevOps team as an SME and maintained recruiting, selecting, orienting, and training employees and reviewing their performance. This has led to increased team performance and reduced development and implementation times by up to 50%.- Designed, developed and implemented several innovative products on different modern platforms and used those products to create packaged solutions by analyzing customer’s requirements and market competition by comparing company's products with competitors' products.- Provided reports to higher management about operating, technical and strategic procedures and product policies and developed technical documentation and assistance tools to provide user support for programs and for production/operating procedures.- Handled client meetings across multiple disciplines to analyze clients’ system and application needs, determined and evaluated potential solutions, developed system specifications and requirements and designed application programs to meet the clients’ requirements.- Installed and configured multiple systems that are hosted on Amazon Web Services and Azure Cloud Services and acted as the Cloud Administrator.- Designed, built and customized several full-stack applications using different technologies and programming languages, including RESTful services, databases and responsive user-friendly front-ends deployed for internal and public use.- Built and implemented integrations with various third-party systems.- Worked with several data integration and report designing tools used for data migration and for building custom reports and analysis cubes.- Worked with the Pre-Sales and Sales teams to answer RFP’s technical questions and recommended best approaches for application design and architecture.- Provided technical support to various activities and internal infrastructure within the company and to company partners.

- Designed and developed operating, technical and strategic procedures, documentations and standard policies.- Provided technical and Pre-Sales consultations to sales managers and partners to identify clients’ needs and evaluate technical solutions.- Conducted performance reviews of partners’ technical team members and provided feedback and recommendations to the higher management.- Managed enterprise projects from initial to hand-over phase with minimal supervision, including project planning, meetings, technical documentation, installation, deployment and testing through the advanced knowledge of all Qmatic Customer Journey Management systems, using Microsoft Office, Project and Visio.- Supervised the development related tasks for modules designs, customizations and integrations with clients’ third-party systems, using Java, JSP, Microsoft SQL and Oracle, deployed on the web application servers Glassfish and Jboss.- Designed, built and customized a large set of responsive user-friendly front-ends deployed internally on the web application servers Glassfish and Wildfly, or on a public facing server Tomcat, using HTML, CSS, JavaScript, jQuery, JSON, XML, Ajax, Datatables, REST.- Built custom canned reports and analysis cubes using iReport and Crystal Reports and wrote complex SQL queries using Microsoft SQL Server and Oracle.- Provided high-level hands-on technical trainings locally and regionally as a Qmatic certified technical trainer, using Microsoft PowerPoint.- Provided technical support to partners and enterprise clients, on/off site, locally and regionally.- Contributed in global development tasks as an active member of the global Professional Services team from Sweden, UK and Spain.- Assisted in company’s IT related tasks.