Sam Habib Email and Phone Number

Building on the previous role, I am responsible for troubleshooting IT issues, overseeing onsite goals, and working with a distributed SOC team to review security alerts.• Conduct Level 1 and 2 desktop support, covering user assistance and device troubleshooting up to network and router/firewall issues, before necessary escalations.• Develop and uphold IT policies, procedures, and knowledge base articles, ensuring comprehensive guidance for both users and technicians.• Collaborate with operations and management to enhance site security, implementing CCTV and maintaining system confidentiality and availability.• Work with a distributed SOC team to assess and act on Microsoft Defender alerts, analysing potential threats for severity and authenticity.• Lead IT operations onsite and aligning all activities with global organizational objectives.• Adhere to a structured change management process, ensuring thorough planning and risk assessment for all major changes.• Optimize Orion SolarWinds, enhancing reporting integrity and system monitoring through various tools and dashboard creations.• Utilize vSphere and VMWare ESXi for backup job reviews and basic VM configurations, including virtual resource edits and snapshot management.• Analyse blocked traffic using the group’s firewall management interface, making informed network queries and requests to network engineers.Accomplishments:Developed a Python program for dynamic email dispatch, sending over 400 emails with attachments per minute, significantly saving user time.Resolved a Microsoft Access issue with multiple remote users, creating a BAT script to ensure consistent access and file states.

Conducted pre-operation checks to implement solutions to reduce downtime before production begins by up to 95% and troubleshoot office-based software.• Collaborated with a team of 3-5 people to re-image legacy computer hardware, reroute network cables, and update software to standardize equipment. • Incorporated service desk to record, troubleshoot, and resolve all incoming emails, telephone calls, and face-to-face incidents and services with escalation to level 3 when required. • Engaged in a hybrid Active Directory environment using both on-premises and Azure to set up and allocate new users, groups, printers, and licenses. Accomplishments:• Counted and balanced internal stock and communicated with stakeholders involved while using automation and Excel VBA to reduce weekly workload by 15+ hours. • Influenced the creation and virtualization of data for the site's monthly budget review sourcing from publicly available data.

Trained and guided up to 5 peers every quarter and maintained a clean work environment.• Maintained and ordered inventory to keep production rooms operating without downtime. • Closely followed production supervisors' daily goals to help achieve production throughput. • Conducted training and monitored peers to work safely and productively.