Sam Hatch Email & Phone Number

Chattanooga, Tennessee, United States

Chattanooga, Tennessee Area

Chattanooga, Tennessee Area

• Serve as liaison to educate regional behavioral health providers and facilities on BlueCare policies, procedures, technologies, and contractual obligations through annual site visits, phone calls, and other communications.• Research and resolve issues for providers related to credentialing and claim denials.• Facilitate positive, professional relationships with current and prospective BlueCare TN behavioral health providers.• Assist with contract negotiations

Chattanooga, Tennessee Area

Facilitate customer service training classes for newly hired employees and lead all on going training for seasoned staff. Perform needs analysis to identify and improve quality and training needs.

Chattanooga, Tennessee Area

-Facilitate new hire classes and provide classroom and on-the-job training for employees-Perform needs analysis and develop appropriate training materials using MS Office tools-Assist in completing monthly audits of Customer Service Representatives (CSR)-Lead pilot programs to evaluate program changes for process improvements

Chattanooga, Tennessee Area

Traveled to the homes of potential customers of our home improvement products to present them with a detailed description of the product(s), the benefits of having it on their home, and providing an estimate of the cost to have it installed. Products sold were siding, gutters and gutter protection systems, windows, radiant barriers, and roofing materials.

Logan, Utah

Facilitated new hire training classes for Sprint Customer Service. Trained class members in customer service soft skills, required computer software skills, and detailed training on Sprint cellular packages and account management. Monitored and evaluated daily progress of class, administered testing and transition programs to assist in successfully moving new employees to the call floor. Also took customer service calls for Sprint PCS for a time period.

Master'S Degree, Business Management And Healthcare Administration

Bachelor'S Degree, Organizational Leadership With A Business Administration Concentration, 3.65

General Education, 3.9

Activities and Societies: Member of the Student Body Council(Programs VP), National Honor Society, German, Chorus, and Drama Clubs.