Sam Hatfield Email & Phone Number

Glasgow, GB

Folkestone, Kent

• As a finance officer I ensure accurate internal financial operations and processing at Hearbase. Responsible for bookkeeping, accounts reconciliations and invoice processing. Reporting directly to the head of finance.
• Processing purchase ledger invoices and credit notes
• Processing sales ledger invoices which involve an element of job costing
• Preparation of weekly BACS run
• Supplier statement reconciliations
• Working with Purchase Orders and matching on our own internal production Control System

Folkestone

• Providing Administrative support - Handling customer queries and booking appointments and keeping contact databases and records current.
• Answering phones and dealing with initial enquiries.
• Booking patients and inputting details into company database.
• Handling all inbound and outbound post for head office

Canterbury, United Kingdom

• Uploading and listing products onto various online platforms (Ebay, Amazon, etc).
• Optimising listings to increase sales conversion and maximise revenue.
• Maintaining product data, including images, descriptions, product details and prices.
• Proactively researching products.
• Responding to pre-sale and after-sale emails.
• Resolving customer complaints.

Folkestone

• Greeted customers in a timely fashion while quickly determining their needs.
• Recommended merchandise to customers based on their needs and preferences.
• Contacted other store locations to determine merchandise availability.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Completed all cleaning, stocking and organising tasks in assigned sales area.
• Responded to customer questions and requests in a prompt and efficient manner.

• Developed positive customer relationships through friendly greetings and excellent service.
• Completed all cleaning, stocking and organizing tasks in assigned sales area.
• Wrote sales slips and sales contracts.
• Dealing with online and Telephone orders and getting them shipped out prompt and on time.
• Photographing new stock and adding new listings/descriptions to the online storefront.
• Kept track of all sales by entering numerical data into databases in a timely and accurate manner.

• Engaged with customers in a sincere and friendly manner.
• Responded to customer questions and requests in a prompt and efficient manner.
• Prioritised helping customers over completing other routine tasks in the store.
• Answered customers questions regarding the information about the History of the railway, timetable times and local places of interest located along the line.
• Stocked shelves and supplies and organised displays.

Folkestone

• Sharing skills and knowledge of programs such as Word & Excel.
• Introducing people to their first steps online using laptops and mobile phones.
• Helping users create their own email address and send emails via the internet.

Folkestone

• Solving ICT related problems
• Resolved virus and malware issues.
• Set up equipment including installing cables and hardware.
• Set up and configured hardware and software on company equipment.

Btec Ict National Certificate Level 3, Ict

Education record