Sam Heaney Email & Phone Number

England, United Kingdom

London, Greater London, United Kingdom

Led a team of 20 and delivered a program of next-generation front end applications for PSB including (iOS, Android, Roku, FireTV, AndroidTV, AppleTV)Advocate for team and process improvement through fortnightly retrospectives and sprint reviewsImplemented automation across multiple platforms to support iterative development and regular releasesGathered.

London

Responsible for OpenPlay implementation across 250+ leisure centresReviewed operational and technical processes of leisure client to understand and pre-empt key change impacts anticipated from OpenPlay’s roll-out across client estate

London, United Kingdom

Responsible for transformation projects across Chelsea FC’s digital platforms teamCo-ordinated the go-to-market strategy for Chelsea FC’s official app ‘The 5th Stand’ Led the delivery of a new marketing operations and creative services tool for Chelsea FC’s brand teamManaged multiple technical workstreams, working with external development team to deliver.

Bristol, United Kingdom

Managed a number of business wide high-profile projects including:- Delivering extensive billing engine changes to support a number of OVO's initiatives- Improving agent experience in OVO's CRM(Salesforce)- Various technical and operational readiness roll-outs to support regulatory changes in the Energy Industry.Managing project budgets of over £500k for.

Bristol, United Kingdom

Delivered enhancements to our CRM to allow our commercial stakeholders to send additional marketing communications to OVO Energy’s customer base. Managed the day-to-day activities as a project manager during the development and implementation of a new platform to send regulatory customer communications from. Line managed a team of 4 including 2 Business.

Bristol, United Kingdom

Interim product owner of www.ovoenergy.comManaged prioritised backlog for 2 back-end developers and one front-end developer.Trained all users on Content Management System (Hippo).Provided reporting using analytics tools to understand customer behaviour (Mixpanel, Google Analytics).Emphasis on collaborative backlog refinement with QA, Tech and Subject.

Bristol, United Kingdom

Service desk management - Resolving internal customers CRM related queries; ensuring tickets are triaged accordingly whilst maintaining Operational SLA'sProblem management - Acting as a regular point of contact for Systems Support when resolving any problems affecting serviceCRM development - Assisted with third party suppliers when implementing changes..

Bristol

Bristol, United Kingdom

12 months experience of implementing process improvements across different areas of OVO Energy’s customer operationsVarious modules undertaken during the 12 months including GROW model of coaching, personal leadership, managing difficult conversations, Mumford and Honey learning model.First experience of managing a team of over 10 customer service agents.

Bachelor'S Degree, Internal Development, Second Honours Upper Class

Activities and Societies: Rugby League TeamI studied a variety of different modules across a number of fields, including Oversea's.

High School, Biology (A Level) Geography (A Level) Business Studies (A Level) Use Of Maths (As Level)

Activities and Societies: Football team Duke of Edinburgh - Bronze, Silver and Gold Award