Master SergeantSecurity Clearance: Secret• Serves as the Senior Operations NCO to 18 mobilized Soldiers assigned to the Combat Lifesaver section supporting the 2-363rd TSBN – TF Black Scorpion. • Directly supervises, mentors and provides leadership, technical advice and administrative guidance and instructions regarding programs, objectives, policies, procedures, mission analysis, course of action, problem solving and coordination of administrative activities. • Read and comprehend all instructions including operating rules, bulletins, regulatory documents and other written communications.• Initiates various requests for personnel actions such as promotions, training, performance-based awards, disciplinary. • Establishes performance standards and evaluates subordinates. Receives and attempts to resolve complaints and grievances on an informal basis. • Promotes acceptance and adherence to the provision of programs such as EEO and similar special emphasis programs. • Develops employee performance standards and prepares performance evaluations. • Provides advice, counsel, and instructions on administrative matters. • Serves as the first level for resolution of disciplinary problems and grievances, referring more serious complaints to the officer in charge. • Supervises the day to day activities of section team members. • Plans and assigns non-routine work, sets priorities, and schedules the completion of special projects.• Assigns workload based on priorities, existing projects, and selective consideration of the difficulty of assignments and capabilities of personnel. • Enforces timeliness, quality, procedural, policy, and regulatory requirements. • Provides advice and counsel or instruction to employees. • Provides leadership, guidance, training and mentorship in order to meet the Commanders intent in the execution of command level activities, ceremony and special events. • Maintains positive control of over $1.2 million dollars’ worth of equipment.

Master Sergeant & Sergeant First ClassSecurity Clearance: Secret• Led, trained, maintained National Registered- EMT Basics.• Instructed 68W10 courses, Combat Lifesaver Courses, ALC, and SLC with a max load capacity of 48 students with quality instruction and adequate training to be able to perform the task required in order to be qualified as a 68W or appropriate NCOES level.• Accurately and completely documented all aspects of duty performance for the students and ensures timely submission of all reports and assigned duties.• Mentored students on Army leadership.

Sergeant First ClassSecurity Clearance: Secret• Served as Detachment Non-commissioned Officer In Charge for a Multi-functional Medical Support Unit composed of 112 assigned personnel; • Performed all duties and responsibilities inherited in the First Sergeant's role and served as the Senior Enlisted Advisor to the Commander in all enlisted concerns; • Managed the physical readiness training, evaluations, awards and training requirements for the detachment; • Responsible for promoting and executing the Commander's vision; • Encouraged participation in Safety program by all members; • Educated all personnel on Safety programs and resources; • Ensured the safety of troops and clearance of impact area as the observer for fire missions; • Evaluated loading operations during tactical nuclear exercises and certifies safe operations; • Conducted spot inspections to mitigate risks to 112 Soldiers; • Prepared evaluations and after-action reports and recommendations; • Investigated mishaps to identify failures and recommends corrective measures; • Oversaw the accountability and maintenance of approximately 7 million US dollars in equipment, military tactical vehicles and facilities.• Maintained personal military drivers license in order to operate military tactical vehicles and other four wheeled heavy equipment in an emergency situation for medevac purposes.

Sergeant First ClassSecurity Clearance: Secret• Served as the Senior Enlisted Advisor to 7239 Medical Support Unit and Commander with assigned strength of 112 Soldiers and in all enlisted concerns for the Deployed Warrior Medical Management Center (DWMMC) Detachment deployed to Landstuhl Regional Medical Center (LRMC); • Performed all responsibilities inherent in the First Sergeant’s role; managed physical readiness, evaluations, awards, and training requirements for the detachment; monitored morale and welfare; • Advised Commander on all enlisted matters; • Engaged in promoting and executing the Commander’s Vision and ensured the implementation of the Commander’s policies and guidance; • Led staff on establishing priorities for professional military education; • Provided guidance and mentorship to all Officers, NCOs and junior enlisted Soldiers. • Served as the primary advisor to the Commander on all safety matters; • Conducted monthly enlisted safety meetings, completed and updated hazards tracking for the center and equipment assigned to the detachment, as well as ensured all unit Soldiers were trained on all aspects of conducting safe operations; • Responsible for ensuring that best practices were used in order to ensure the health and safety of all Soldiers while conducting military operations; • Oversaw the accountability and maintenance of approximately 15 million US dollars in equipment and facilities.

• Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations Department. • Ensure safe and efficient operations. Serve as a company representative on regulatory issues. • Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems. • Carry out supervisory responsibilities in accordance with company's policies and applicable laws.

• Managed day to day clinic operations for medical practice, including front office, collections, medical records, scheduling, and registration, provider credentialing, Human Resources, billing, payroll, timekeeping, new employee on boarding and orientation, supplies, facility management, HIPAA and customer service functions.• Implemented, monitored and developed policies and procedures to ensure compliance with regulations applicable to management of the practice.• Supervised staff and managed employee performance and provided on-going performance feedback, address problems and take corrective or disciplinary action as needed.• Oriented and trained employees, verified and documented competency and identified and suggested ways to develop skills. Monitored workflow. • Performed periodic audits, surveys, and organizational assessments.• Resolved operations issues and implemented activities that enhanced operation efficiency. • Established and enforced safety policies and procedures, OSHA regulations, and employee health surveillance program. • Analyzed and acted on reports generated by the business office and made changes in management practice as necessary.• Monitored all internal systems and made changes in controls as necessary. • Collaborated with Quality Management to facilitate development, implementation, and monitoring of continuous quality improvement initiatives.• Developed marketing plans, satisfaction surveys and staffing plans. • Developed procedures for purchasing medical and office supplies and capital equipment necessary for the practice.

Staff SergeantSecurity Clearance: Secret• Assisted the battalion S2/3 NCO with the management of 14 subordinate units dispersed over a four state area in the Southeastern United States. • Primary manager for BN 68W SRTP program and Education and Training. • Communicated and advised battalion staff on all matters pertaining to BN 68W Sustainment and training readiness.• Encouraged participation in BN Commander’s Safety program by all members; • Educated all on Army Safety programs and resources; • Ensured the safety of troops and clearance of impact area as the observer for live fire missions; • Evaluated loading operations during tactical nuclear exercises and certified safe operations; • Conducted spot inspections to mitigate any risks to 783 Soldiers; • Prepared evaluations and after-action reports and recommendations; • Investigated mishaps to identify failures and recommends corrective measures;• Maintained personal military drivers license in order to operate military tactical vehicles and other four wheeled heavy equipment in an emergency situation for medevac purposes.

Staff SergeantSecurity Clearance: Secret• Served as the Senior Medic at the Camp Arifjan TMC assigned to 75th Combat Support Hospital supporting more than 15,000 personnel in the CENTCOM AOR; • Responsible for the leadership of five medics and two licensed practical nurses; • Ensured the quality care for eligible service members and Department of Defense civilians; • Supervised sick call and medical appointment processes; • Assisted with patient screening, vital signs assessment, preparing lab samples and other duties needed to support the TMC operations; • Coordinated and facilitated over MASCAL training exercise to prepare all troops on the medical evacuation plan in the event of a real-world mass casualty.• Prepared and briefed the weekly TMC productivity reports to the Senior Leadership; • Assisted the TMC NCOIC with accountability and management over $200,000 of Class VIII durable and nondurable supplies.

Staff SergeantSecurity Clearance: Secret• Served as the Platoon Sergeant for the 7459th (former 5010 USAH); • Responsible for 28 Soldiers accountability, welfare, physical fitness, administrative actions and counselings; • Provided leadership, mentorship and training to all in the platoon; • Responsible for the maintenance, serviceability and accountability of medical equipment valued at over $600,000; • Assisted and advised the Platoon Leader in all platoon matters including training plans; • Assisted and reinforced the First Sergeant in all matters; maintained the platoon's combat and skills readiness.• Maintained personal military drivers license in order to operate military tactical vehicles and other four wheeled heavy equipment in an emergency situation for medevac purposes.• Served as the additional duty safety officer/noncommissioned officer (ADSO/NCO) for the 5010th USAH by assisting the Commander and 1SG with safety responsibilities in the absence of an assigned safety officer (SO) by table of organization and equipment or table of distribution and allowances. • Maintained HAZMAT training and skills in preparation for CBRNE events both military and civilian related.• Established and maintained a unit safety program, apply the risk management (RM) process, conduct safety surveys, report and investigate accidents, ensure safety in tactical operations, and promote safety in garrison and off-duty activities, including military tactical vehicles (MTV), privately owned vehicle (POV) and privately owned motorcycle (POM) accident prevention.• Served as the Safety NCO and Senior Medic for the Brigade Best Warrior Competition resulting in zero incidents.

Staff SergeantSecurity Clearance: Secret• Coordinated among users and primary drivers to meet requests and ensure efficient operations; handled emergency transportation requests as needed.• Arranged work shifts, shuttle, and other official trip schedules to meet all transportation needs.• Served as team leader to provide guidance and direction to chauffeurs on vehicle operations, safety measures, as well as specific instructions on transporting VIPs.• Ensured vehicles are clean and in good operational condition at all times.• Reported any inappropriate behavior and rule violation; ensured compliance with safety regulations.• Maintained training records and ensure that each operator’s training status complies with the US Army and Department of Defense regulations.• Analyzed fuel usage and vehicle maintenance data, periodically inspected vehicles, and developed vehicle rotation plans to enhance efficient fleet utilization.• Submitted vehicle mishap reports to officer in charge within 24 hours; and reported all damageto US Government vehicles or properties, and when citations are issued to drivers.• Participated in accident investigations.• Coordinated with repair facilities to send vehicles for routine maintenance.• Maintained personal military drivers license in order to operate military tactical vehicles and other four wheeled heavy equipment in an emergency situation for medevac purposes.

• Complied with all federal, state, accreditation and institutional policies and procedures.• Taught didactic and hands-on/lab components of an assigned course(s) or program according to the IEC standardized curriculum and the course and program objectives.• Taught course in accordance with the campus class schedule, including beginning and end of class, and all class breaks.• Maintained accurate and timely records of students’ attendance and students’ academic grades and progress.• Enforced all classroom management policies and processes, including attendance taking and program-related dress code.• Conducted one-on-one student advisement's, course-specific student academic remediation and student coaching/tutoring.• Communicated with Lead Instructor regarding students at risk.• Developed and implemented student-centered and student engaging classroom activities and methods of teaching and learning.• Followed applicable requirements for Continuing Education Units.• Maintained professional, technical and instructional competencies through in-service training's provided by IEC and independent professional development activities.

• Acted as the Practice Manager de Facto; responsible for the oversight of practice operations, 23 employees and clinicians working for the overall practice while recommending practice objectives to ensure financial profitability through strategic planning in order to meet the long-term goals of the practice, corporation, and managing office staff where appropriate. • Performed all duties assigned as the HIPAA Privacy & Safety Officer, Human Resources, Billing/Collections Manager and that of a credentialing specialist; responsible to managing and maintaining employee benefits, annual performance appraisals, new employee onboarding, coordination of pre-employment drug screening, performance counseling and terminations, employee handbook review, company policy and procedure development and implementation, risk management, workman comp issues, workplace safety and new hire and required annual training while communicating with the Board of Directors as necessary. • Processed and monitored payroll; identified and resolved any discrepancies and deficiencies; addressed all employee questions and concerns.• Verified the professional licensing, training, and certifications of the medical staff comply with all established regulations and guidelines and services meet all established federal and state standards, as well as NCQA (National Committee for Quality Assurance) standards; guaranteeing the health care environment they oversee provides the best possible patient experience by offering consistent quality services.• Obtained office and medical supplies• Served as the project lead for the implementation of the new electronic health record (“EHR”) which encompassed the entire medical practice to include: scheduling, charting, e-prescribing, billing, laboratory ordering and reporting, online CPOE, meaningful use requirements and online patient connectivity to their electronic medical records.

SergeantSecurity Clearance: Secret• Served as Squad leader responsible for 8 Soldiers; • Mentored and trained Soldiers in leadership and medical skills to prepare them for future leadership roles and to maintain their required skills for their MOS.• Provided support to physicians and nurses to optimize patient care. • Received direction and assignments from RNs and MDs; • Assisted the RNs and MDs in providing technical care of the patients by performing phlebotomy and IV starts, 12 lead EKGs, Point of Care Testing, transporting patients to other departments, placing patient on cardiac and vital sign monitors, inserting Foley catheters and nasogastric tubes, obtains lab specimens and documents all care/procedures provided. • Attended and completed drivers training course in order to successfully operate military tactical vehicles and other four wheeled heavy equipment in an emergency situation for medevac purposes. • Applied a variety of orthopedic splints and fits patients for crutches.• Cleaned equipment and workspace. • Recognized equipment malfunctions and referred for repair. • Stocked supplies. • Obtained and maintained HAZMAT training and skills in preparation for CBRNE events both military and civilian related.• Trained and cross-trained other technical staff and performed other duties as assigned and required.

• Performed phlebotomies and collected blood from donors according to LifeSouth Standard Operating Procedure (SOP)• Collected blood using automated instruments• Registered donors for blood collection in the LifeSouth computer system (IBBIS)• Determined donor eligibility based on the results of the donor interview and physical process• Accurately identified donors in every step of the donation process• Assisted in recruitment, telerecruitment and rescheduling of donors• Converted donors to automated technology (apheresis) when appropriate• Provided the highest level of customer service to both internal and external customers

• Assured that all required and necessary equipment and supplies are onboard the vehicle and in working order prior to departure;• Operated the vehicle in a safe manner, starting and stopping the vehicle slowly and smoothly and complying with all applicable motor vehicle laws, rules and/or regulations;• Provided the patient/client with prompt, effective and appropriate care; able to perform CPR or first Aide if necessary;• Assisted the patient/client to enter into and/or exit from the vehicle;• Supervised the well-being of the patient/client and ensuring the patient/client's privacy and comfort;• Ensured that all vehicle occupants (patient/clients, passengers and crewmembers) are properly restrained.• Assured that all wheelchairs are properly restrained in the required restraints and that all wheelchair patient/clients are restrained properly in their wheelchair.• Prohibited smoking within the vehicle at all times; and using the designated smoking areas• Completed the patient/client care report; and• Reported verbally to the appropriate personnel when the patient/client is delivered to the receiving health care facility or other place of medical care.

• Acted with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. Maintained a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.• Anticipated customer and store needs by constantly evaluating environment and customers for cues. Communicated information to manager so that the team can respond as necessary to create the Third Place environment during each shift.• Assisted with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provided feedback to store manager on partner performance during shift.• Contributed to positive team environment by recognizing alarms or changes in partner morale and performance.• Created a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.• Delivered legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovered and responded to customer needs.• Developed positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.• Executed store operations during scheduled shifts. Organized opening and closing duties as assigned.• Followed Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.• Followed all cash management and cash register policies and ensures proper cash management practices are followed by shift team. Made daily deposits to bank.• Provided quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. • Followed health, safety and sanitation guidelines for all products (HACCP)

• Served as a HR Specialist responsible for orienting and training newly hired employees. • Provided overall training and support to 500+ staff members. Training topics includedpolicy and procedures, front office, customer service, HIPAA, collections and billing systems.• Facilitated classroom and one-on-one training for employees on job-related topics including orientation, systems, job responsibilities, and basic skills. Facilitated “train-the-trainer” sessions with facility managers on the WebMD Intergy® billing system.• Analyzed training needs through interviews, quality review process, internal database, and surveys for MPMPC. Consulted with senior management and HR Director to discuss performance issues and recommend training solutions. Initiated web based training courses for MPMPC with collaborative efforts with IS department using Macromedia Flash® product.

• Send, and follow up on outgoing referrals. Follow up for records.• Fax imaging orders, demographics, office notes, insurance cards and recent imaging to Diagnostic schedulers. Follow up to make sure appointment has been scheduled and obtain reports. If pre-cert is required, collect information and send to Diagnostic schedulers.• Communicate with referring offices and our physicians to schedule new patient appointments, verify benefits.• Advise patients to call and schedule appointment, follow up on referrals to make sure appointment is made, obtain medical records, scan records into patient’s chart and attach referral.• Send, and follow up on all imaging referrals making sure the patient has had imaging before their next scheduled appointment. Send denied referrals to the surgical scheduler.• Receive, review and process all new patient referrals. Obtain any missing documents, follow referral guidelines, save referral, imaging and notes to the patient’s chart, verify patient’s insurance, create incoming referral, call patient to schedule appointment, and send registration packet.• Update and maintain daily referral log.

• Acted as project manager for HCA client at various locations nationwide.• Responsible for analysis of denied reimbursement claims.• Ensured appropriate insurance coverage for compliance standards and revenue generation. • Monitored, evaluated, and reviewed all cost reporting in support of claims. • Coordinated with departments and insurance companies to correct errors as necessary.• Commuted bi coastal / bi-weekly to perform duties.