Sam Hemphill Email & Phone Number

Ft Bliss, TX / Macgregor Base Camp, NM

• Master SergeantSecurity Clearance: Secret
• Serves as the Senior Operations NCO to 18 mobilized Soldiers assigned to the Combat Lifesaver section supporting the 2-363rd TSBN – TF Black Scorpion.
• Directly supervises, mentors and provides leadership, technical advice and administrative guidance and instructions regarding programs, objectives, policies, procedures, mission analysis, course of action, problem.
• Read and comprehend all instructions including operating rules, bulletins, regulatory documents and other written communications.
• Initiates various requests for personnel actions such as promotions, training, performance-based awards, disciplinary.
• Establishes performance standards and evaluates subordinates. Receives and attempts to resolve complaints and grievances on an informal basis.

Jacksonville, Florida, United States

• Master Sergeant & Sergeant First ClassSecurity Clearance: Secret
• Led, trained, maintained National Registered- EMT Basics.
• Instructed 68W10 courses, Combat Lifesaver Courses, ALC, and SLC with a max load capacity of 48 students with quality instruction and adequate training to be able to perform the task required in order to be qualified.
• Accurately and completely documented all aspects of duty performance for the students and ensures timely submission of all reports and assigned duties.
• Mentored students on Army leadership.

Chattanooga, Tennessee, United States

• Sergeant First ClassSecurity Clearance: Secret
• Served as Detachment Non-commissioned Officer In Charge for a Multi-functional Medical Support Unit composed of 112 assigned personnel;
• Performed all duties and responsibilities inherited in the First Sergeant's role and served as the Senior Enlisted Advisor to the Commander in all enlisted concerns;
• Managed the physical readiness training, evaluations, awards and training requirements for the detachment;
• Responsible for promoting and executing the Commander's vision;
• Encouraged participation in Safety program by all members;

Landstuhl Regional Medical Center, Germany

• Sergeant First ClassSecurity Clearance: Secret
• Served as the Senior Enlisted Advisor to 7239 Medical Support Unit and Commander with assigned strength of 112 Soldiers and in all enlisted concerns for the Deployed Warrior Medical Management Center (DWMMC) Detachment.
• Performed all responsibilities inherent in the First Sergeant’s role; managed physical readiness, evaluations, awards, and training requirements for the detachment; monitored morale and welfare;
• Advised Commander on all enlisted matters;
• Engaged in promoting and executing the Commander’s Vision and ensured the implementation of the Commander’s policies and guidance;
• Led staff on establishing priorities for professional military education;

Atlanta, Georgia

• Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations Department.
• Ensure safe and efficient operations. Serve as a company representative on regulatory issues.
• Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems.
• Carry out supervisory responsibilities in accordance with company's policies and applicable laws.

Greater Atlanta Area

• Managed day to day clinic operations for medical practice, including front office, collections, medical records, scheduling, and registration, provider credentialing, Human Resources, billing, payroll, timekeeping, new.
• Implemented, monitored and developed policies and procedures to ensure compliance with regulations applicable to management of the practice.
• Supervised staff and managed employee performance and provided on-going performance feedback, address problems and take corrective or disciplinary action as needed.
• Oriented and trained employees, verified and documented competency and identified and suggested ways to develop skills. Monitored workflow.
• Performed periodic audits, surveys, and organizational assessments.
• Resolved operations issues and implemented activities that enhanced operation efficiency.

Fort Gordon, Georgia

• Staff SergeantSecurity Clearance: Secret
• Assisted the battalion S2/3 NCO with the management of 14 subordinate units dispersed over a four state area in the Southeastern United States.
• Primary manager for BN 68W SRTP program and Education and Training.
• Communicated and advised battalion staff on all matters pertaining to BN 68W Sustainment and training readiness.
• Encouraged participation in BN Commander’s Safety program by all members;
• Educated all on Army Safety programs and resources;

Camp Arifjan, Kuwait

• Staff SergeantSecurity Clearance: Secret
• Served as the Senior Medic at the Camp Arifjan TMC assigned to 75th Combat Support Hospital supporting more than 15,000 personnel in the CENTCOM AOR;
• Responsible for the leadership of five medics and two licensed practical nurses;
• Ensured the quality care for eligible service members and Department of Defense civilians;
• Supervised sick call and medical appointment processes;
• Assisted with patient screening, vital signs assessment, preparing lab samples and other duties needed to support the TMC operations;

Fort Gordon, GA

• Staff SergeantSecurity Clearance: Secret
• Served as the Platoon Sergeant for the 7459th (former 5010 USAH);
• Responsible for 28 Soldiers accountability, welfare, physical fitness, administrative actions and counselings;
• Provided leadership, mentorship and training to all in the platoon;
• Responsible for the maintenance, serviceability and accountability of medical equipment valued at over $600,000;
• Assisted and advised the Platoon Leader in all platoon matters including training plans;

Ft Knox, KY

• Staff SergeantSecurity Clearance: Secret
• Coordinated among users and primary drivers to meet requests and ensure efficient operations; handled emergency transportation requests as needed.
• Arranged work shifts, shuttle, and other official trip schedules to meet all transportation needs.
• Served as team leader to provide guidance and direction to chauffeurs on vehicle operations, safety measures, as well as specific instructions on transporting VIPs.
• Ensured vehicles are clean and in good operational condition at all times.
• Reported any inappropriate behavior and rule violation; ensured compliance with safety regulations.

Camp Arifjan, Kuwait

• Complied with all federal, state, accreditation and institutional policies and procedures.
• Taught didactic and hands-on/lab components of an assigned course(s) or program according to the IEC standardized curriculum and the course and program objectives.
• Taught course in accordance with the campus class schedule, including beginning and end of class, and all class breaks.
• Maintained accurate and timely records of students’ attendance and students’ academic grades and progress.
• Enforced all classroom management policies and processes, including attendance taking and program-related dress code.
• Conducted one-on-one student advisement's, course-specific student academic remediation and student coaching/tutoring.

Greater Atlanta Area

• Acted as the Practice Manager de Facto; responsible for the oversight of practice operations, 23 employees and clinicians working for the overall practice while recommending practice objectives to ensure financial.
• Performed all duties assigned as the HIPAA Privacy & Safety Officer, Human Resources, Billing/Collections Manager and that of a credentialing specialist; responsible to managing and maintaining employee benefits.
• Processed and monitored payroll; identified and resolved any discrepancies and deficiencies; addressed all employee questions and concerns.
• Verified the professional licensing, training, and certifications of the medical staff comply with all established regulations and guidelines and services meet all established federal and state standards, as well as.
• Obtained office and medical supplies
• Served as the project lead for the implementation of the new electronic health record (“EHR”) which encompassed the entire medical practice to include: scheduling, charting, e-prescribing, billing, laboratory ordering.

Fort Gordon, GA

• SergeantSecurity Clearance: Secret
• Served as Squad leader responsible for 8 Soldiers;
• Mentored and trained Soldiers in leadership and medical skills to prepare them for future leadership roles and to maintain their required skills for their MOS.
• Provided support to physicians and nurses to optimize patient care.
• Received direction and assignments from RNs and MDs;
• Assisted the RNs and MDs in providing technical care of the patients by performing phlebotomy and IV starts, 12 lead EKGs, Point of Care Testing, transporting patients to other departments, placing patient on cardiac.

Atlanta, Georgia

• Performed phlebotomies and collected blood from donors according to LifeSouth Standard Operating Procedure (SOP)
• Collected blood using automated instruments
• Registered donors for blood collection in the LifeSouth computer system (IBBIS)
• Determined donor eligibility based on the results of the donor interview and physical process
• Accurately identified donors in every step of the donation process
• Assisted in recruitment, telerecruitment and rescheduling of donors

Atlanta, Georgia

• Assured that all required and necessary equipment and supplies are onboard the vehicle and in working order prior to departure;
• Operated the vehicle in a safe manner, starting and stopping the vehicle slowly and smoothly and complying with all applicable motor vehicle laws, rules and/or regulations;
• Provided the patient/client with prompt, effective and appropriate care; able to perform CPR or first Aide if necessary;
• Assisted the patient/client to enter into and/or exit from the vehicle;
• Supervised the well-being of the patient/client and ensuring the patient/client's privacy and comfort;
• Ensured that all vehicle occupants (patient/clients, passengers and crewmembers) are properly restrained.

Tampa, Florida

• Acted with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. Maintained a calm demeanor during periods of high volume or unusual events to keep store operating to standard and.
• Anticipated customer and store needs by constantly evaluating environment and customers for cues. Communicated information to manager so that the team can respond as necessary to create the Third Place environment.
• Assisted with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provided feedback to store manager on partner performance during shift.
• Contributed to positive team environment by recognizing alarms or changes in partner morale and performance.
• Created a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Delivered legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovered and responded to customer needs.

Clearwater, Florida

• Served as a HR Specialist responsible for orienting and training newly hired employees.
• Provided overall training and support to 500+ staff members. Training topics includedpolicy and procedures, front office, customer service, HIPAA, collections and billing systems.
• Facilitated classroom and one-on-one training for employees on job-related topics including orientation, systems, job responsibilities, and basic skills. Facilitated “train-the-trainer” sessions with facility managers.
• Analyzed training needs through interviews, quality review process, internal database, and surveys for MPMPC. Consulted with senior management and HR Director to discuss performance issues and recommend training.

Jacksonville, Florida

• Send, and follow up on outgoing referrals. Follow up for records.
• Fax imaging orders, demographics, office notes, insurance cards and recent imaging to Diagnostic schedulers. Follow up to make sure appointment has been scheduled and obtain reports. If pre-cert is required, collect.
• Communicate with referring offices and our physicians to schedule new patient appointments, verify benefits.
• Advise patients to call and schedule appointment, follow up on referrals to make sure appointment is made, obtain medical records, scan records into patient’s chart and attach referral.
• Send, and follow up on all imaging referrals making sure the patient has had imaging before their next scheduled appointment. Send denied referrals to the surgical scheduler.
• Receive, review and process all new patient referrals. Obtain any missing documents, follow referral guidelines, save referral, imaging and notes to the patient’s chart, verify patient’s insurance, create incoming.

Franklin, TN

• Acted as project manager for HCA client at various locations nationwide.
• Responsible for analysis of denied reimbursement claims.
• Ensured appropriate insurance coverage for compliance standards and revenue generation.
• Monitored, evaluated, and reviewed all cost reporting in support of claims.
• Coordinated with departments and insurance companies to correct errors as necessary.
• Commuted bi coastal / bi-weekly to perform duties.

Certificate, Hazmat Awareness And Operations

Bachelor Of Science (B.S.), Health/Health Care Administration/Management, 3.0

Technical Certificate, Emergency Medical Technology/Technician (Emt Paramedic), 4.0

Associate Of Arts (Aa), 3.0

Technical Diploma, Emergency Medical Technology/Technician (Emt Paramedic)