Sam Hernandez Email and Phone Number
Sam Hernandez work email
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Sam Hernandez personal email
I am a detail-oriented, customer-dedicated, driven and inspired associate supervisor with outstanding interpersonal communication skills. With a passion for Diversity, Equity, and Inclusion, I possess the unique ability to synthesize the efforts of a diverse group of individuals to generate a successful, motivated and collaborative team environment.With a background in Human Resources, and an influential and strong business acumen, I've strategized my 9+ years of professional experience in establishing strategies, managing projects, executing business planning, and delivering remarkable customer experiences. I'm often recognized for my dedication to fostering performance-centric, collaborative cultures that achieve goals and exceed expectations! Let's make good business!
Tyson Foods
View- Website:
- walmart.com
- Employees:
- 511875
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Talent Acquisition RecruiterTyson FoodsSpringdale, Ar, Us
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People Services Manager, Human Resources & Shared Services (Hrss)Walmart Jul 2022 - PresentSpringdale, Arkansas, United States• Develops strategy and drives project management to enhance operational procedures including ServiceNow ticketing integration,employee knowledgeability and updates, applicant and vetting processes, and serviceable customer quality control.• Authors and outlines service execution benchmark goals and KPIs while promoting business expectations to sustain performanceanalysis forecasts YoY; generated 5%+ in quality control and -1:45 deduction in reduced call volume departmental handle times.• Monitors departmental growth and individualized action plans for queue-specific teams via internal reporting.• Delegates initiatives to supervisors and oversees its completion, generating solidarity in team morale and environment.• Develops relationships with cross-functional business partners to achieve solutions in candidate and employee-facing issues. -
Associate Operations Manager, Private Brands & Customer RelationsWalmart Jan 2019 - Jul 2022Bentonville, Arkansas, United States• Generated service level and business reviews and provided feedback on departmental updates; drove strategy and performance.• Oversaw coaching and accountability for individual development and mentorship, authored annual performance evaluations, andfacilitated areas of opportunity by ensuring Resolution Specialists are supported in full role-knowledgeability.• Conducted interviews with unbiased opinions to fulfill support staffing upon business need to uphold service levels.• Transitioned new hire candidates from recruiting to training to production.• Coordinated scheduling and leveraged appropriate talent to conduct practical application for new hire classes; Worked as liaisonbetween Operations and Learning & Development as the FORCE Operations Team.• Featured as a host speaker on “Agent Onboarding”, Customer Care’s Training & Empowerment video, in partnership and recordedby Walmart’s Global Communications.
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Merchandising Team Leadership - Modulars And ReplenishmentWalmart May 2017 - Jan 2019Bentonville, Arkansas, United States• Awarded “Team Lead Top Performer” for strategic agent development and support.• Mediated critical escalated contacts in liaison between store and department.• Motivated aspiring first-tier agents toward promotions while familiarizing them with a mentor and authoring resumes.• Inspired proactive behavior and evaluated individual performances while conveying our company values with integrity.• Facilitated curriculum and best practices to new agents in training and initiating additional training via performance reviews.• Constructed the hourly supervisor schedule using unbiased criteria.
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Senior Agent Resolution Specialist, Store Support/Merchandising, Pickup And Customer RelationsWalmart Jun 2016 - May 2017Bentonville, Arkansas, United States• Advised and familiarized new Merchandising associates in successful production strategy as a veteran specialist.• Operated leadership support line during high-volume periods; demonstrated take-over calls for store support satisfaction.• Educated associates on processes of the Global Integrated Fulfillment system for Site-to-Store, Site-to-Home, and Pickup Today.• Aided store associates with replacements and refund orders, and merchandising replenishment and modulars.• Sustained a maximum average of productivity while evaluating the severity of progressive cases into resolved tickets.
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Electronic Data Interchange Technician For Informational Systems In Field ServicesWalmart Aug 2015 - Jun 2016Bentonville, Arkansas, United States• Awarded two department-level, “Excellent Customer Service” recognition awards from management.• Built suppliers’ EDI transaction documents in Retail Link for purchase orders and invoicing international merchandise.• Exceeded a working knowledge of logging and recording in both Excel and Remedy, while categorizing work details and templatesin both progressive and resolved tickets, and Avaya chat queues.• Simultaneously managed vendor clientele while successfully leading government-regulated migration of Rx documents; assistedcompany representatives become compliant with FDA through Rx document testing project.
Sam Hernandez Education Details
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Communication, General
Frequently Asked Questions about Sam Hernandez
What company does Sam Hernandez work for?
Sam Hernandez works for Tyson Foods
What is Sam Hernandez's role at the current company?
Sam Hernandez's current role is Talent Acquisition Recruiter.
What is Sam Hernandez's email address?
Sam Hernandez's email address is sa****@****aim.com
What schools did Sam Hernandez attend?
Sam Hernandez attended University Of Arkansas.
Who are Sam Hernandez's colleagues?
Sam Hernandez's colleagues are Jeffrey Hughes, Anil Palaka, Carol Cardinal, Savannah Watson, Andrew Pfeil, Cameron B., Derrick Williams.
Not the Sam Hernandez you were looking for?
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Sam Hernandez
J.D. Candidate At Mississippi College School Of Law | Community Advocate | Litigation ParalegalJackson, Ms -
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Sam Hernandez
Operational Leadership, Strategic Planning, And Asset ManagementGreater Tampa Bay Area
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