• Develop and implement refurbishment schedule of existing estate including 5 year plan• Prepare brief documents, oversee design approval and tender for refurbishment projects including specification and full drawings• Project manage 4 major and 10 minor refurbishments in first schedule year• Manage end to end process of moving maintenance from outsourced helpdesk to internal managed systems creating new maintenance department• Develop and implement a comprehensive planned preventative maintenance plan• Review the current scope and specifications of all contracted works to ensure suitability• Implement effective system which reduce the cost and completion time of any reactive maintenance • Improve reliability and visibility of reporting data on all maintenance and capex works• Streamline internal maintenance processes and ensure management are trained on newly introduced methods• Carry out contractor reviews and works audits• Identify potential major maintenance and capital expenditure projects and develop business case• Carry out annual conditional surveys on all sites, including residential • Develop annual budgets and long term forecasts• Manage the completion and recording of fire risk assessments• Develop and maintain a brand standards book for all property related fixtures and fittings and ensure estate is maintained in align with• Develop and maintain an equipment procurement list• Negotiate and agree best prices for equipment and rates

• Own Wagamama 5 year development programme for new openings, closures and refurbishments • Management of schedules for 25 new openings and 40 refurbishments annually • Create and manage a development programme tracking the lifecycle of all projects, creating key milestones for external consultants so they understand the need-by dates for input to ensure start on site dates are achieved • Create internal stakeholder milestone plans to assist the team in working to clearly defined timelines • Provide detailed analysis of property developments to help inform future decisions • Ensure property programme dovetails with other functions activity within the business; maintenance, operations, procurement and openings team • Support construction team in creating a lean process where required • Collate stakeholder input to develop the future strategy for capital investment • Collaborate with external stakeholders, architects, consultants etc to provide reporting and analysis weekly

• Streamline and document brand standards for Paul UK working alongside PAUL International team• Define and implement design and build management processes internally within PAUL UK• Liaise with heads of departments to ensure all requirements for refurbishment are documented and translated to specification• Manage refurbishment and New Shop Opening budgets including producing cash-flow reports• Review and approve plans and specification documents for refurbishments and NSOs• Work closely with the architects and International design team during the design and build process• Implement capital equipment purchase log and update asset register including historical asset information• Organise standard equipment purchase listing and negotiate best price

In addition to Facilities Coordinator tasks:• Allocation and management of annual PPM budget and Facilities Capital budgets• Produce annual spend plan for the estate following condition reporting• Coordinate and review annual planned maintenance spend against reactive works• Conduct contractor reviews ensuring that all relevant documentation is up to date and completed works are audited appropriately. Continual focus on KPI.• Review and progress equipment condemnations• Procurement, tendering and contract management. Produce and update PPM and reactive specification and SLA • Ensure health and safety policies and regulations are being adhered to within TGI Friday’s• Direct communication with Local Authorities and Landlords regarding tenant works or escalations• Proven savings on 2013 PPM budget through reducing operational costs and driving efficiencies

• Ensure all escalations are dealt with swiftly with minimal disruption to trade• Manage estate wide legal maintenance compliance including insurance requirements• Raise and allocate POs for all quoted and capital works.• Produce process maps, user guides and training documentation for client and contractor Maintenance System portals. • Provide training and ongoing support for over 200 Store managers, 40 head office staff and over 100 supplier users on reactive maintenance systems. • Manage the integration of existing manual processes with new online processes ensuring efficient and effective working practice• Monthly attendance to the National Operation Meeting with the Operations Director to enable frequent communications on issues relating to Store operation, contractor performance and budgetary targets• Analyse and interpret financial and asset information to produce detailed reports on current and predicted maintenance spend. • Reviews and audits of contractor contracts and works including the procurement and implementation of new and additional contractors• Maintain the implementation of warranties and service agreements and online Asset Register

• System testing and issue logging, working alongside the development team• Consulting with new and prospective clients to scope requirements. Involvement in the weekly scrum as part of the Agile project management team• Data gathering, formatting and importing into the online system• Providing system training and support for clients and contractors as well as internal staff• Presentations and system demonstrations for new business.• Direct communication with Operations Directors on contractor KPIs, using Microstrategy to produce management information reports• Management of PPM scheduling and rates through the MMS - auditing rates monthly• Reporting on Capital and Revenue spend • Producing audit reports on individual projects, ensuring that appropriate documentation is provided

Assisting the business and service delivery by ensuring all Maintenance Contractor charges are valid and accurate before approval for payment, by interrogation of client contracts and contractor rate policies. • Providing both operational and system support on a daily basis as a system Super-User• Verification of batches of on-line charges submitted by Contractors for both reactive and planned maintenance• Proven net savings of over £360k on reactive spend for my client in 2009 through investigation and contract analysis• Management of Asset Register and maintaining implementation of warranty and service agreements