Sam Ibrahim Email & Phone Number

United States

AccomplishmentsSpearheaded the creation, resolution, and closure of service tickets using the Service Nowplatform, ensuring timely and effective incident management•Authored detailed documentation of incident resolutions, enhancing the knowledge base forfuture reference•Collaborated with technical teams to escalate and resolve complex issues, maintainingseamless IT operations•Facilitated troubleshooting for non-technical users, improving user experience and reducingdowntime•Managed hardware troubleshooting for Cisco Meraki switches, Hanshow access points, andemergency alert systems•Led initiatives for process improvements, such as optimizing Microsoft Teams usage andenhancing call handling protocols•Played a pivotal role in managing critical incidents, including power outages, network issues,and software failures, ensuring minimal disruption to business operations

Woodridge, Illinois, United States

Accomplishments● Data entry involves the entry and processing of medication orders via the pharmacy's operating system which includes:● Processed Hand-written Physician Order Sheets and State Prescription Blanks ● Managed Electronic Prescriptions ● Oversee different reorder requests ● Assisted with phone order and order Physician Sheets ● Oversaw all tasks and duties that must be completed in accordance and compliance with HIPPA guidelines, State and Federal law procedures● Assisted with answering phones and providing excellent customer service ● Communicated with error processing with digital RX prescription● Checking emails and messages to pharmacy and responding promptly and professionally

Chicago, Illinois, United States

Accomplishments● Assist customers with any help needed with Medicare and Medicaid plans● Assisted customers with medications and doctor coverage● Provided health insurance support with customer.● Experience with all HealthWorks marketplace● Assisted customer with latest medical advantage plans● Delivered customized insurance policies, leading to policy renewals● Utilized CRM software to track client interactions, contributing to personalized service

New Lenox, Illinois, United States

Accomplishments● Take leadership in order to achieve success● Manage incoming and outbound inventory● Open and close the store● Work with clients to solve issues● Find solutions to provide for the client● Work as a team to accomplish store goals● Fix and repair technology our clients are having issues with

• Create lasting relationships with distributors• Coordinate in-store events with manufacturers• Manage and replenish inventory level• Assist customers with any help needed• Installed, Trouble Shoot, and maintained Windows and desktop software• Managed assets inventory• L2 Support Consultant• Maintained Windows, desktop software and anti- virus updates• Installed printer and scanner software

Bachelor'S Degree, Information Technology

Associate Of Arts And Sciences - Aas, Criminology