Sam Ibrahim Email & Phone Number

Melbourne, Australia

• Managed the defect program using Microsoft Project to manage key milestones.
• Ensure teams comprehended and adhered to the defined Defect management process.
• Convene and chaired the daily Defect review meetings, whose attendees came from a large cross-section of the business, including senior management representatives.
• Ensure accurate reporting and metrics were provided from the defect module to key stakeholders.
• Ensure user access were granted at the correct level in ALM.
• Ensure defect triage meetings were working efficiently and effectively.

Melbourne, Australia

• Manage changes to the VicPol IT environment through the change management process.
• Review, assess and approve or reject RFCs, in collaboration with the initiator and stakeholders.
• Convene and chair the CAB and Emergency CAB meetings.
• Review all implemented changes to ensure objectives had been met.
• Manage the program of changes undertaken during maintenance weekends and the overall Forward Schedule of Change.
• Identify and implement required reporting against change metrics and produce regular and accurate management reporting.

Melbourne, Australia

• Tracked all actions required for the deployment of upgraded application software into the production environment, for a number of Telstra projects including MICA, Phoenix, Director, RAI, Roster (all Mission Critical).
• Host deployment meetings to review Action items and Project Plans with stakeholders.
• Prepare and distribute updated Critical Thread Review (CTR) status reports.
• Create Solve Change dockets and manage through to closure.
• Prepare and distribute the Implementation Review Pack (IRP) checklist to be presented to the Proceed, Corporate and Executive Review Board meetings (CRB/ERB).
• Prepare and present the Change to the Proceed, CRB and ERB meeting delegates to obtain approval to deploy the new application release.