Sam Ibrahim Email & Phone Number

Melbourne, Australia

• Managed the defect program using Microsoft Project to manage key milestones.• Ensure teams comprehended and adhered to the defined Defect management process.• Convene and chaired the daily Defect review meetings, whose attendees came from a large cross-section of the business, including senior management representatives. • Ensure accurate reporting and metrics were provided from the defect module to key stakeholders.• Ensure user access were granted at the correct level in ALM.• Ensure defect triage meetings were working efficiently and effectively.

Melbourne, Australia

• Manage changes to the VicPol IT environment through the change management process.• Review, assess and approve or reject RFCs, in collaboration with the initiator and stakeholders.• Convene and chair the CAB and Emergency CAB meetings. • Review all implemented changes to ensure objectives had been met. • Manage the program of changes undertaken during maintenance weekends and the overall Forward Schedule of Change.• Identify and implement required reporting against change metrics and produce regular and accurate management reporting. • Analyse change records and data to determine trends or apparent problems and seek to rectify with relevant parties.• Educate Operations and other IT staff in the current process and procedures and promote the process across the organisation. • Assist with incident and problem management, if necessary, during absence of the team members performing these functions (this may involve on-call duties).• Contributed to continuous improvement of processes and outcomes. • Maintain and improve processes, procedures documentation and online information. • Assist participants of the Change Management process to complete Change Requests. • Provide guidance, assistance and training to both internal Victoria Police staff as well as Service Providers. • Analyse the impact of Changes on the infrastructure. • Attend and contribute to weekly PIR and Service Delivery meetings.

Melbourne, Australia

• Tracked all actions required for the deployment of upgraded application software into the production environment, for a number of Telstra projects including MICA, Phoenix, Director, RAI, Roster (all Mission Critical), Soroban, Sord, Cpi and Gaps applications.• Host deployment meetings to review Action items and Project Plans with stakeholders.• Prepare and distribute updated Critical Thread Review (CTR) status reports.• Create Solve Change dockets and manage through to closure.• Prepare and distribute the Implementation Review Pack (IRP) checklist to be presented to the Proceed, Corporate and Executive Review Board meetings (CRB/ERB).• Prepare and present the Change to the Proceed, CRB and ERB meeting delegates to obtain approval to deploy the new application release.• Prepare and distribute a Deployment document that contains key information such as High Level Timeline and Support Details to be referenced during the change.• Oversee the implementation window and keep all parties informed of any issues at any stage. Also host the Go / No-Go teleconference meetings.