To Ensure 20% of the SBU Associates Future Skilled 2 Follow up on Bench & FAFD Associates Upskilling/SKU Completions 3 Skill & Profile updates : Profile update of Technical Billable associates in SPMS 4. Ensure Audits Data is Prepared in Time and as per the schedule. 5. Maintain timely data/ records and reports as required by various organizational/ Function-specific Process, OperationsEngineering services Group– More then 1000 Achieved 100% , More then 800 Associates Achieved 50% KRADigital service Group – 769 Achieve 100%, 532 Achieved 50% KRAInternal training Project, resulting 100% completion by guiding associate.1.SLN/ Process Compliance- to maintain 3.75 on training SLNs & for Effectiveness it should be 3.5 2. Following ELTP recruitment Process as per the Tech M Policy 3. Vendor Management in SAP tool. 4. Releasing the Training POs and Parking the invoices as per the Process1. Bench Connect : 6 in person Bench connect sessions are done and resolved the issues related to NAD SKUs with 250+ Associates.2. New Joiner Connect : Addressed and introduced the Tech M learning portals to almost 600+ New joiners3)Ensured that 90% of the Associates have updated their Skill set in SPMS portal for Every 6 months.4)Participated in Campus Recruitment1. 15% Future Skilled Associates deployed 2. Skilling Benefit realization 3. Recruiting the ELTPs as and when required by Business. 4. External Training Cost Reduction and releasing the PO in time for External Trainings.External Trainings Done During Jan 2023 to Dec 2024*Close to 200 associates Successfully completed the External Trainings and achieved better customer billable roles*. Internal Trainings Done During Jan 2023 to Dec 2024Close to 250 Project Internal Trainings were conducted and closed in the tool.

Oracle Partner Network Business Operations Identify worldwide parent company-MembershipPayment follow-up, Track -Po, wire transfer and credit card for book membershipCredit hold partner and Compliance hold partner payment follow upInteraction with program owners, partners, account managers, systems and operations teams, and other stakeholders to ensure operational excellence (email, phone, chat, web conference)Complete daily, weekly and monthly reportEnsure service level agreements are met in competency center. End-to-end ownership of Payment, Support and Contract processesUnderstand inter-dependencies of the processes and systemsAnalysis of program elements & reporting to identify & communicate trends, issues & areas of ongoing improvement

Leading Most valued customer team HPHewlett-PackardVerify SKU code, Check price in HP portal and and verify documents, investigate the problem occurs transaction issue, retrieve tickets from client customized data tool.Upload correct documents which are required any critical case.Monthly operation processing all critical case resolve it systematic way. Handling global reseller partner query through email, resolve issues on real time basisContract Memorandum of understanding and rebate approval sheet generate for reseller partner and audit authentic partner rebate submission.Verify authentic seal and signature, email id, contract dates, renew date of various Reseller and end- user customer, proper document.Validate old contracts and send approval report to country manager.Clarification for each transaction detail communication to business unit and internal verification team. Ad-hoc report presentation as per client request.Vendor management -3rd party management of product delivery

Listing hotel PAN INDA in Indian railway tourism site - http://www.irctctourism.com/Follow Up on getting IRCTC contract forms filled up from Clients that have signed up.Influences customers to buy product or service by following a prepared script to give a brief description of the product offering and sets up appointments for the on the field team. Follow up on pending contract formalities/ forms after a client signs up, to support Direct SalesReports on Documents progressMaintains database.Maintains operations by following policies and proceduresMaintains quality service by following organization standards.Contributes to team effort by accomplishing related results as needed.

Develop International Standards, such as ISO 9001 and ISO 14001Evaluate several certification bodies.Check if the certification body uses the relevant CASCO standardCheck if it is accredited. Accreditation is not compulsory, and non-accreditation does not necessarily mean it is not reputable, but it does provide independent confirmation of competence. To find an accredited certification body, contact the national accreditation body in your country or visit the International Accreditation Forum.