* Performed the operational responsibilities of Major Incident Manager. * Contributed to post-incident reviews which increased cross functional team collaborations, uncovered vulnerabilities, and identified opportunities to decrease time to incident resolution. * Participated in monthly team meetings and daily interactions to resolve process gaps, decision making and interpersonal interactions with business stakeholders. * Increased Service Desk call resolution by 75% through collaboration with business subject mater experts, documenting program requirements, and developing supporting policies and procedures. * Log service tickets into incident tracking system to facilitate faster problem identification and resolution.* Respond to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.* Diagnose and resolve user system functionality issues to enable completion of desired operations.* Identify system hardware, network infrastructure and connectivity issues that prevented execution ofuser-initiated tasks.* Resolve diverse range of technical issues, remotely across multiple systems and applications forcustomers and end-users across various time zones.

* Enter service tickets into incident tracking system to facilitate faster problem identification and resolution.* Respond to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.* Diagnose and resolve user system functionality issues to enable completion of desired operations.* Identify system hardware, network infrastructure and connectivity issues that prevented execution ofuser-initiated tasks.* Resolve diverse range of technical issues, remotely across multiple systems and applications forcustomers and end-users across various time zones.

* Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, and risk mitigation.* Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.* Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.* Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.* Trained new staff on job duties, company policies and safety procedures for rapid onboarding.* Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

* Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.* Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.* Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.* Reviewed camera and system feeds and alerted proper respondents regarding discrepancies, as well as help desk support.* Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.* Communicated using technological devices.

* Developed improved training methods with focus on public safety and officer awareness.* Advised security team and conducted investigations of significant threats and loss or misappropriation ofassets.* Inspected security design features, installations and programs to verify compliance with applicable standards and regulations.* Created procedures for identifying and tracking fraudulent activity using various software programs.* Monitored and evaluated unit performance on key security issues, recommending corrective actionprograms where appropriate.* Developed and reviewed specifications for design and construction of security systems.

* Loan Processor ensures a timely and accurate process of all loans being originated for approval. * Collecting and preparing loan documents that are passed for the closure of the loan and generally keeping the records in order for this financial transaction. * Managed 100+ inbound/outbound calls in a timely manner.* Recommended loan approvals and denials based on customer loan application reviews.* Originated, reviewed, processed, closed and administered customer loan proposals.* Compiled database of loan applicants' credit histories, corporate financial statements and other financialinformation.* Collaborated with stakeholders to manage loan files and databases and prepare general correspondence.* Utilized computer systems by entering data into different databases.

* Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.* Implented security policies and procedures to guests and hotel staff to promote visitor confidence and safety.* Microsoft office and other software tools to create documents and other communications.* Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.* Performed duties in accordance with all applicable standards, policies and regulatory guidelines topromote safe working environment.* Participated in continuous improvement by generating suggestions, engaging in problem-solvingactivities to support business goals.