Sam Jebeli-Javan Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

- Develop and implement advanced analytics and innovation strategies/roadmap that align with Business & Wealth overall goals andobjectives.- Lead the development and deployment of predictive modelling, machine learning, and other advanced analytics techniques tosupport business decision-making.- Drive innovation within Business & Wealth by identifying new opportunities, exploring emerging technologies, and implementingnew solutions that support business objectives.- Collaborate with Lines of Businesses and business units to identify and prioritize opportunities for data science and innovationprojects.- Manage a team of data scientists, machine learning engineers, and innovation experts to deliver on Business & Wealth analyticsand innovation objectives.- Develop and maintain relationships with external partners and vendors to access the latest technology and innovation trends.- Ensure compliance with relevant regulations and standards in the delivery of data science and innovation projects.- Develop and maintain a strong network of internal stakeholders to build support for data science, AI, and innovation initiatives.- Communicate the value of advanced analytics and innovation to senior leaders and business units across the bank.

East Lansing, Michigan, Us

Leading Product Strategy for the VERN emotion recognition system. VERN is a patented technology that can measure joy/love, sadness, anger, fear, and humor in voice or written conversations across a wide variety of channels in real-time at scale. It can work in collaboration with Conversational AI or independently. Contact me to learn more.

New York, New York, Us

• Led the product strategy for Citi Retail Services (CRS), Retail Bank, and Branded Cards Chatbot and Chat Agent Business Operations, overseeing a team responsible for vision, business plans, success metrics, market research, roadmaps, and funding requests. Managed a USD 15MM investment with a 2X annualized return.• Established and managed an agile business team consisting of 10 members, including product managers, copywriters, and data scientists.• Founded the CRS chatbot, successfully launching it in July 2019, now catering to 78 million customers across IVR, SMS, and Online Banking, achieving an impressive accuracy rate of 90% and self-service rate of 88%.• Regularly presented to senior leadership within Citi and participated in design community forums such as GDS and ExperienceDriven (XD) in Austin, Dallas, Atlanta, and Cancun.• Recognized with the CRS Champions of Change award in 2019 for spearheading the rollout of the CRS Conversational chatbot, targeting 60% of customers within a 6-month timeframe.

New York, New York, Us

• Led the Agile transformation at CRS, providing training and mentorship to business and technology colleagues, transitioning from a project- oriented waterfall to monthly releases focused on products and features.• Managed the annual USD 9MM product roadmap for CRS Consumer Servicing, defining user stories and features for Cards Dashboard and Account Activity on mobile and browser, implementing a minimal viable product (MVP) with iterative improvements and monthly releases.• Successfully implemented Credit Limit Increase on Android and iOS native apps, resulting in a 15% net increase in customer applications.• Owned and managed the production management backlog within the scrum, eliminating the need for a dedicated product support scrum.• Implemented daily continuous user refinement, streamlining the release planning process.• Successfully delivered the Annual Spend Summary MVP using API architecture on schedule for tax season.• Mentored Cash Track for the 2015 Citi Mobile Challenge Asia, guiding them to become category winners, nurturing their creativity, and aligning their product with target users for initial trials.• Managed the collaboration platform Infolio for Citi's Smarter Work-Life Challenge in 2016, starting from an initial pilot and applying lean startup principles to deliver measurable productivity to customers.

New York, New York, Us

• Aligned the technology roadmap and feature set with the cards and consumer lending business strategy.• Defined an optimized product roadmap for Global Rewards, transforming the international rewards platform for Citi, and facilitated its rollout across 3 regions in collaboration with implementation teams. Also contributed to feature set planning for releases in Australia, Singapore, and Hong Kong.• Collaborated with a dozen technology and operations teams to assemble bottom-up financials for the Global Cards and Consumer Lending strategy.• Presented findings to the head of Citibank Consumer Technology and further optimized a budget of USD 145MM down to USD 75MM for the same set of customer features in a presentation to the heads of Global Cards, Retail Banking, and Consumer Technology.

New York, New York, Us

• Led a team of 5 business analysts responsible for Cards, Consumer Lending, Diners Club, and Merchant Technology.• Conducted quality assurance for production tickets, small to medium-sized projects, and infrastructure projects, resulting in a significant 75% reduction in Cards system and non-system issues.• Acted as the technology relationship manager for Pinpoint, BOQ, and Suncorp, and served as a key technology representative for Diners Club, Visa, and Mastercard.• Led a forum for stakeholders from various business teams and support teams, fostering collaboration, cross-pollination, and breaking down silos. Resulted in a stronger role for Consumer Tech in project initiation, process improvement, and customer satisfaction.• Collaborated with local Procurement, regional Vendor Management, and regional Procurement to create a robust and measurable statement of work for production support and maintenance for Consumer Technology. This led to the lowest TCS rate for technology and 8 weeks of onboarding training at no extra charge.• Received a Star Award for coordinating the technology Disaster Recovery process for BOQ during the Queensland Floods and an award for managing Diners Club Australia's post-migration issues.

New York, New York, Us

• Served as a business analyst and project manager for small to medium-sized Technology projects, consistently delivering them on or ahead of schedule and within budgetary expectations. • Led as the lead Business Analyst for the rollout of an omni-channel offers platform across various channels like letters, statements, SMS, browser, outbound, and the customer call center for the Cards and Retail Bank businesses.• Acted as the lead Business Analyst for the Bank of Queensland relationship and oversaw the Application Technology Operations team. Delegated tasks and acted as a point of escalation for the overall work of the Business Analysts in my team. Also represented Citi Consumer Tech with Mastercard and Visa.

New York, Ny, Us

• Successfully executed multiple projects as a project manager and business analyst during a six-year tenure with American Express.• Projects covered a wide range, from Compliance and Technology process improvement initiatives to bespoke platform development and prototyping.• Recognized with the Chairperson's Award in Innovation for the AmexQuickSign Phase 2 application. Presented the application in Mexico and extended its rollout to multiple European, Asian, and South American franchises.