🔹 Conducted performance assessments and capacity planning, maximizing resource efficiency and supporting business growth.🔹 Carried out routine inspections of IT halls, electrical, and mechanical plant rooms for anomalies during shifts.🔹 Generated 50+ change management work orders weekly for planned activities.🔹 Reviewed and resolved 100+ trouble tickets per shift in the facilities operations queue.🔹 Achieved 100% prompt response to power, cooling, and environmental emergencies.🔹 Coordinated with vendors to resolve 20+ onsite break/fix events monthly.🔹 Acted as the primary point of contact for Data Center Operations Center (DCOC), handling 50+ alarm and event escalations.🔹 Ensured 100% compliance with escalation protocols/policies during events and emergencies.🔹 Managed power outages by coordinating with grid suppliers and overseeing generator refueling.🔹 Planned and coordinated rack installations with the DC IT Ops team.🔹 Executed rack installations and power-ups during shifts, coordinating with the IT Ops team.

🔹 Assisted in data center upgrades for seamless technology integration.🔹 Conducted data analysis for power and cooling optimization, reducing costs.🔹 Supported environmental sustainability initiatives in the data center.🔹 Reviewed progress status of 10 ongoing projects alongside the project engineer.🔹 Participated in onsite commissioning and testing activities for 15 projects with the project engineer.🔹 Processed acceptance documentation for 20 completed projects completed by customers.