Sam King Email & Phone Number

Austin, TX, US

Austin, Texas, United States

• Responsible for the development, performance, and execution of processes that achieve required service levels related to customer retention, satisfaction, and cost for Technical Support and/or Account Services
• Conduct monthly one-on-ones with team of 15-20 agents to help track their progress
• Perform in depth Quality Assurance and Root Cause Analysis to identify action plans tomeasurably improve employee performance in all KPIs
• Monitor and review client facing interactions… Show more
• Monitor and review client facing interactions for actionable coaching opportunities while focusingon improving client experience
• Leverage conversational skills to de-escalate sensitive merchant issues

Austin, Texas, United States

• Provide extraordinary support to merchants with unsurpassed customer service and problem solving capabilities
• Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of the BigCommerce brand
• Consistently exceed customer satisfaction scores, service level productivity and quality assurance
• Contributed $5,738 to the department's revenue within 6 months from sales referrals
• Won 3 monthly department sales… Show more
• Won 3 monthly department sales contests for highest cross-sells for a specific service Show less

Austin, TX

• Subject Matter Expert
• Worked with a large amount of data to manipulate it for a larger project
• Main functions included research, synthesizing data sets, and running evaluation tools
• Provided support for all employees in the department and provided assistance for new staff
• Outstanding Performance Award on February 6, 2019

Austin, Texas Area

• Researching and analyzing data for potential investors for grant writing and public outreach
• Organizing and creating schedules, strategy, press releases and collateral material for ACT
• Communicating strategy, developing proposals, and presenting reports for CEO and CFO

San Marcos, Texas

• Managing the business aspects of the bar
• Negotiating supplier contracts
• Taking inventory and reordering supplies
• Managing budgets and setting sales goals
• Hiring and training staff to provide excellent service to patrons
• Creating effective schedules and quickly resolving conflicts to ensure that bar is well staffed

San Marcos, Texas

• Managed everything in the kitchen - took inventory, reordered supplies, and managed budgets
• Sourced best ingredients at the most reasonable prices to stay on budget for our sales price
• Kept all the health standards in place and followed all the required codes

San Marcos, Texas

• Worked directly with the digital media director of advertisement to source funding
• Developed print media kit, including newspaper statistics, audience demographics, etc.
• Created the first in-house video advertisements for selling ad space on all media platforms
• Shot and edited photos specifically for social media accounts, including Instagram and twitter

San Marcos, Texas

• Contributed a weekly column to the lifestyle section of the paper
• Sourced events, festivals and concerts for content to run on all media platforms
• Created all of my own content, taking my own photos and videos for articles

Greater Denver Area

• Managed everything in the kitchen - Taking inventory, reordering supplies and managing budgets
• Sourced best ingredients at the most reasonable prices to stay on budget for our sales price
• Keeping all the health standards in place and follow all the required codes