Sam Kirkpatrick Email & Phone Number

• Determine business needs for compliance divisions of international industry leaders and ensure those needs are catered to.• Employ attentiveness towards client needs, which helps build strong professional relationship and a loyal client base.• Drive product development through personal expertise and that by careful analysis and break down of client requests.• Produce technical specification documents for clients requesting custom development work.• Foster strong relationships with client contacts to facilitate the implementation of successful software solutions.• Deliver effective support, which is critical to continued client success and returning business.• Oversee a team of 8 implementation specialists and customer success managers, offering guidance, constructive criticism and leadership for challenges that arise.• Partner with team members to expand on personal technical skill sets, as well as to raise overall team skill and performance.• Organize and facilitate upselling opportunities, key member growth, and in increasing revenue each year. • Pilot and directly impact the industry leading Net Promoter Score facilitated by personal team.• Participates as a member of the hiring committee on interviewing/onboarding additional resources and new hires.• Serve as a key expert during the pre-sales process, employing years of industry experience and know-how.• Gained experience working through two M&As, being the acquired company both times.

Johnstown, Ny

• Followed and implemented lesson plans assigned by designated teachers to engage students and promote learning.• Catered teaching strategies to individual student needs and limitations, driving overall class progress.• Demonstrated professionalism and adaptability to complete the role and teach a variety of subjects. • Handed over a report on how class sessions went and provided feedback to teachers to assist with the transition back to the classroom.• Worked independently with students who needed extra time or help with subjects or ideas to guarantee their progress.

Oneonta, Ny

• Oversaw 200 upper-class students in a quad-style residence hall in a professional manner, ensuring residence hall rules and policies were being followed and student safety was promoted.• Ideated, developed and introduced educational and social programming to enhance resident life.• Employed interpersonal and conflict management skills to complete an array of responsibilities and tasks and diffuse tense resident situations or disputes.• Gained familiarity with all residents in a short time to better cater to independent student needs.