I am a seasoned professional with 8+ years of customer success and business leadership experience in various sectors. Recognized for demonstrating a natural aptitude for data analysis, as well as for relationship management, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded budgetary and performance goals and I am adept at achieving maximum operational output with minimal resource expenditure. Professional focal points include operations management, teaching, strategic planning, organization and problem solving. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, negotiation skills, as well as business acumen, systems analysis, project management and resource management to support efficiency and maximum returns. Most recently, I was a Senior Manager for Customer Success with Diligent. Under my leadership, I determined business needs for the compliance division of international industry leaders and ensure those needs are catered to, as well as remain attentive toward client needs, building strong professional relationships and a loyal client base. I also created product technical specification documents, delivered effective support, and oversaw a team of 8 implementation specialists and customer success managers. In addition, I often liaised with senior leadership, clients, and team members to ensure the company’s client support structure is driving the business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, strategic and managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.I am interested in contacting former colleagues and managers, as well as other professionals in my field. Feel free to contact me through this profile if you wish to connect.I am pursuing new opportunities and can be reached through this profile, or by phone at: 518-332-3796
