Sam Lam Email & Phone Number

Monterey Park, Ca

• Daily station calibration to meet operation specification.• Station fixture setup and fiber alignment according to variety TX and RX chips layout.• Performing test under the guidance and instructions by engineers.• Submit R&D test results for final data analysis.• Assist engineers in test fixture soldering and cable harness wiring.• Operate Keithley source meter, Tunable laser, Lightwave switch, O-scope and VOM.

Usda-Aphis-Ppq - El Segundo

• Provided technical customer on-site and remote support for 16 locations and 20 telework sites using various tools such as Bomgar remote service and Remote Desktop• Diagnosed and resolved over 100 monthly incidents on average using Service Now, UCCX call management system, or on-site support. • Installed, configured, troubleshoot, and maintain customer hardware and software related to server, laptops, desktops, iPads, printers, copiers, blackberry’s, iPhone’s, wireless devices, fax machines, scanners, projectors, camera hardware, VOIP and Video Teleconferencing support.• Provided support and assist users in solving Microsoft Office issues (Access, Word, Excel, Outlook, PowerPoint, Publisher and Lync), Windows OS (7, 8.10), Windows 2008/2012 Server, ArcGIS and USDA specialized digital imaging software.• Additional experience includes: system administration, Windows server 2008/1012 maintenance, backup management, computer imaging, configuration/deployment, Active Directory user account management, network printers, copiers, and scanners. • Managed hardware inventory, barcoding, equipment procurement, and hardware decommissioning.• Researched, evaluated, and provided feedback on trends and patterns in customer supported requirements. One such example is the testing and development of system imaging techniques for both workstations and servers. • Provided telecom supported for field office connectivity to the network. Assist network engineers with the installation, monitoring and troubleshooting routers, switches, access points, VPN services, blackberry’s, Apple products, network cards, etc.

Usda-Aphis-Ppq-El Segundo

-Server 2008/2012 installation ,configuration network folder access right and network maintenance.-Creating users’ account, grant OU group via Active Directory . -VMware virtual server setup, Vsphere client to remote configure and maintenance virtual server.-Handy backup, Mirror folder, Robocopy and Acronis to perform at local and off site data backup.-Ghost Image, USMT deployment, MDT, Aronis True Image for windows OS deployment.-IT equipment set up, PC/laptop, printers /scanner diagnostic and repair.-Support Microsoft office 2010/2013, SharePoint, Photoshop and USDA specialized software.-Blackberry, iPhone VOIP and iPad activation and support-Operate BMC remedy, Service Now generate ticketing system and Cisco Agent UCCX help desk support and keep logging on problem solving solution for further reference.

Conduct and report on design verification & reliability testing for wafers and chips. Monitor and report on yield and failure modes affecting engineering devices and products.Maintain and support test equipment including test & reliability assessment hardware. Support engineering activities by developing, executing, and documenting assembly operations including submount, module, and board level assembly.

Optical\RF test technician• Developed automated test platforms for manufacturing.• Calibrated test stations and set up test fixtures according to product model requirement.• Performed frequency alignment, CNR, CSO and CTB distortion test of CATV optical transmitter and receiver responsivity test according to product specification requirement.• Tested and repaired 10k, Microwave system and CATV System2 optical transmitter and receiver link. Repaired RMA and defective production units down to component level.• Tested and selected laser according system build specification requirement.• Performed environmental test for optical transmitter units.