Sam Lee Email & Phone Number

Woodbridge, England, United Kingdom

# Resolving 1st-3rd line issues via phone, ticketing system, and in-person, in a corporate setting.# Configuring and implementing SD-WAN updates, 802.1X, RADIUS, Scep certificates, and VLAN projects/tasks.# Troubleshooting in network DR real world and scenario exercises, including redundancy deployment.# Troubleshooting various user, network, hardware.

Ipswich, England, United Kingdom

• Resolving 2nd line IT issues for an MSP comprising a network of schools with varying infrastructure and 3rd-party providers. Troubleshooting Windows 10/11, iOS, Android, and Chrome OS client issues.
• Overseeing local domain infrastructure and cloud-based networking/provisioning through Azure, and supporting mobile hosts through a range of MDM solutions including Meraki, Google Admin, Lightspeed, and JamF..
• Building servers running Windows Server 2016, including the setup of;~ DHCP (scopes/reservations etc) and DNS Zones.~ Active Directory Domain Service~ LDAP~ GPO creation/distribution
• Troubleshooting Microsoft services including O365, Microsoft Intune, Azure AD and Entra.
• Networking support including the following, and more;~Configuring switch Access/Trunk ports (Meraki, CLI)~DHCP scope and reservation administration~Traffic, cabling IP/Subnet, and VLAN troubleshooting~ General.
• Monitoring licencing and security/MFA policies for domain hosts and implementing conditional access policies for 3rd parties with exceptional access requirements.

Ipswich, England, United Kingdom

• Resolving issues for over 130 pieces of software for 4000 users via telephone and email correspondence, in a hybrid corporate and retail environment.
• Applying practical working knowledge of CCNA networking protocols, Microsoft Office applications, Active Directory, RDP, Windows 10 and more to troubleshoot end user issues.
• Managing and prioritising tickets to ensure SLA requirements on Service Desk Plus are met, as well as performing floor-walking problem solving.
• Leading projects for the deployment of MDM profiles to stores, and to implement a transcription service policy for the company.
• Configuring and troubleshooting server availability for BI users and assisting in software error resolution.
• Physical installation and cabling of Palo Alto firewalls, monitoring connection status via console link.

Braintree, England, United Kingdom

Colchester, England, United Kingdom

Driving and delivering customer's supermarket items to destinations in Essex and in the neighbouring county of Suffolk.

Colchester, England, United Kingdom

Online learning, studying for a certification in CompTia A+. Successfully completed in February 2021.

Vinh, Vietnam

Teaching classes of young Vietnamese learners to speak and comprehend English through interactive and engaging classes. This was largely conducted by myself, despite many public schools offering similar classes with a native Vietnamese speaker being present as an intermediary.

Colchester, England, United Kingdom

Teaching English language and literature to students of all ages. Extrapolating from my time in pedagogical studies and application through various placements, I have developed my own business as a self-employed tutor. I mainly teach to students in primary and secondary school, from Key Stage 1 to GCSE-level English.

Colchester, England, United Kingdom

Online Tutor of English to foreign learners. This included business, conversational and native-level English packages.

Essex, England, United Kingdom

Assisting and teaching students with various learning difficulties, including ADHD, autism, and other challenging behavioural tendencies due to extraneous circumstances.