Throughout my 20+ year career, I have amassed a wealth of experience within the Hospitality sector and have transferred skills to successfully create and execute strategies, guide the opening of new venues and enhance operational efficiencies. My passion to drive effectiveness and stimulate growth has allowed me to build partnerships, leverage networks and motivate team members to deliver exceptional results. I understand the complexities associated with remaining competitive within markets, and by introducing autonomy and creativity when designing brands or interiors of venues, I successfully grew reputations and prestige of establishments. As General Manager with The Roof Gardens and Babylon, I ensured that high-profile events and celebrations were adequately resourced while utilising existing prestige to bolster advertising campaigns, exploiting opportunities. This led to increasing turnovers to £11.9m, among achieving various other accolades for the venue. My ability to connect with individuals has allowed me to build meaningful relationships and quickly understand their needs. By developing robust 5-year business / sales plans, I can easily forecast operational costs and compare figures against budget calculations, recommending solutions to minimise expenditures. My exposure to the tender process, contract negotiations and risk assessments has provided me with the ability to revitalise operational structures and introduce service improvements, enriching outcomes.If you would like to know about me and what I can bring to your team, please feel free to use the contact details below:✍ samnlee065@gmail.com✆ +44 (0) 7941 767 697
Thames Luxury Charters/ Oceandiva Shipping Ltd
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Managing Director And Project ManagerThames Luxury Charters/ Oceandiva Shipping LtdLondon, Gb
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Managing Director/ Project ManagerThames Luxury Charters/ Oceandiva Shipping Ltd May 2022 - PresentTransitional takeover for Thames Luxury Charters • Oversee all aspects of the Thames Luxury Charters events fleet business• Implementation and review brand and marketing • Project management and delivery of a new vessel for the UK• Ship licensing and premises licensing* Health and Safety for Fleets* Finance management* Pier management and logistics• Reviewed all aspects of existing aspects of the Thames Luxury Charters events fleet including finance, HR and business development and catering aspects, managing a team of 60• Rebrand and marketing alignment*. Review of systems and processes and integration of new technologies* Sustainability management, electrical infrastructure roll out• Project delivery• Budget and finance reporting for Ocean Diva and Thames Luxury Charters• Engaging with wider stakeholders for the ship build, snagging and delivery of the vessel• Budget management of circa 25 million ship build from the UK branch• Client management with Smart Group as the key operators for the new Ocean Diva vessel• Legal management including Premises licence, Ship licences• Managing stakeholder relationships in the UK and Holland• Roll out of Service Fulfilment Plans, training plans and SOP’s
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Project Manager/ Workplace Experience LeadIss A/S For Ey Aug 2021 - Aug 2022London, England, United KingdomDevelop and implement the future workplace design and experience strategy • Developed service designs that complement technology, hybrid working and varying physical office typologies and uses • Created, design, implementation and review various pilot programs and new initiatives across workplace delivery driving continuous improvement from customer and user group feedback and forums • Managing senior customer and stakeholder relationships • Produced Service Fulfilment Plans, Operational Playbooks, Standard Operating Procedures and Training documents• Reviewed office redesign and refit of 4 sites in London, Glasgow and Birmingham to incorporate hybrid and collaboration working including a refit of the Food and Beverage areas • Engaging with wider stakeholders and ensure optimal buy-in into the workplace experience strategy• Working with client design teams and project leads to anticipate future service experience • Managing a budget of 35M• Strategized comms and marketing for the project• Managing senior customer and stakeholder relationships• To produce Service Fulfilment Plans, training plans and SOP’s• Oversee construction, risk management, scope of works• Oversee operational roll out of the sites• Data capture and analysis to advise key stakeholders on future CAPEX roll out for other sites
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Director Of OperationsPartisan Ltd Aug 2019 - Apr 2020London, England, United KingdomAfter establishing strong connections with the owners of the company, I was asked to join the team as Operations Director to support the development of an upcoming social entertainment site in the heart of London. To achieve this, I created a 5-year budget plan and strategies that outlined operational costs and identified the need for additional investment to guarantee development. Since this was a new venture, I needed to create a brand identity and drafted concepts that used more modern influences and encapsulated the venue’s image, appealing to younger audiences. I defined objectives for marketing teams and designers while liaising with interior designers to ensure briefs were followed. In addition to the physical designing and operational functions of the business, I was actively involved with procuring licencing agreements for late-night venues. By engaging with legal teams and the Police, I was able to develop licencing packs that outlined protocols and presented the plans to the Board for approval.
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Director / Hospitality ConsultantHouse Of Retro Rabbit Feb 2018 - Oct 2019London, England, United KingdomClients: Revelry / Partisan, Edu / La Nonna, Market HallFor these select clients, I was asked to support their development and growth by identifying new opportunities and restructure existing practices to enhance operational efficiencies and reduce costs.✔ Conceptualised and proposed a 5-year business plan for Revelry / Partisan to highlight CAPEX spend and team structures that will maximise the launch of new concepts.✔ For Edu / La Nonna, I was successfully trained staff on policies and standards while sourcing suppliers that complimented concepts and supported expansion plans. ✔ To effectively implement a ‘grass root’ design for a market hall concept within the creative district in London, I recommended the best venue layouts and introduced a more artsy feel to attract specific audiences.
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General ManagerVirgin Limited Edition, The Roof Gardens And Babylon Restaurant Jan 2009 - Feb 2018- Deputy General Manager (2009 – 2011)For nearly 10 years, I was charged with overseeing the development and growth of this multi-purpose and award-winning venue that included an Events and Private members Club, the Babylon Restaurant and The Roof Gardens Venue with a capacity of 500. To uphold reputation and prestige as the ‘go-to’ venue in London, I coordinated high-profile celebrations and utilised effective PR techniques to boost awareness and cultivate new customers. In order to sustain its growth, I directed a team of 16 Heads of department and 200 personnel to understand budget limitations and formulate strategies. This also enabled me to introduce some creative initiative in collaboration with Sales, Marketing, PR and Operations teams to solidify brand credibility and market position. This tenacious approach led to increased turnovers from £9m to £11.9m.Some notable achievements include:✔ Achieved 3 Star SRA rating and was nominated for a Catey under ‘Sustainability’✔ Best Medium Group Restaurant Employer 2013 (runner-up 2015, shortlisted 2016)✔ Best Bar None Award 2008, 2012 & 2015✔ Awarded Bronze Medal at Chelsea Flower Show
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Bars ManagerSanderson Hotel, Morgans Hotel Group 2006 - 2009London, United Kingdom
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Operations ManagerTate Britain Gallery 2005 - 2006Tate Britain, LondonFully responsible for all catering outlets at Tate Britain including the Rex Whistler fine dining restaurant, specialising in British cuisine and an award winning wine list, 152 seater cafe and various kiosks.
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General ManagerKensington Moat House Hotel / Elstree Moat House 2002 - 2004LondonOperating a 90 room hotel, 60 seater restaurant, 50 seater lounge bar, three Conference and Banqueting Suites.
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Deputy General ManagerKensington Moat House Hotel / Elstree Moat House 2001 - 2002
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Liquor Manager - Conference And BanquetingGrosvenor House, A Jw Marriott Hotel 1999 - 2001London -
Deputy General ManagerForte Posthouse 1997 - 1999
Sam Lee Education Details
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Fine Art -
Leisure And Tourism ManagementHigher National Diploma (Hnd)
Frequently Asked Questions about Sam Lee
What company does Sam Lee work for?
Sam Lee works for Thames Luxury Charters/ Oceandiva Shipping Ltd
What is Sam Lee's role at the current company?
Sam Lee's current role is Managing Director and Project manager.
What schools did Sam Lee attend?
Sam Lee attended London South Bank University, Leisure And Tourism Management.
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Sam Lee
Experiential Learning Practitioner, Lecturer And Researcher With Experience In He And Professional Development Across A Range Of SectorsLeeds1york.gov.uk
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