Sam Lien Email & Phone Number

Minneapolis, Minnesota, United States

-Lead the implementation, integration, and testing of net new complex healthcare products into client patient accounting and accounts payable systems from kickoff to close of implementation for multiple clients-Reviewed various payment and healthcare related files to troubleshoot, report, and resolve file issues-Performed maintenance, customizations, and payment system migrations for existing builds -Upon request, audited and critiqued process documentation for implementation-Regularly volunteered to assign work while Implementation Coordinator was out of office-Maintained a superior quality rating of internal audits of projects implemented

-Managed a pipeline of loans from the initial risk review through the funding of loan. Ensured the loans met all company and investor requirements; providing a detailed written explanation of findings.-Managed a pipeline of loans from the initial risk review through the funding of loan. Ensured the loans met all company and investor requirements; providing a detailed written explanation of findings -Provided feedback on system issues and limitations, working with Change Consultants and submitting suggestions for system and procedural improvements when necessary

Minnesota, United States

-Designated Closing Subject Matter Expert for the Non-Conforming Portfolio Department.-Facilitated and managed daily reports to help closers organize and prioritize their pipelines, and provide transparency for sales and fulfillment partners on status and turn times.-Produced multiple years of zero compliance hits on supported teams by in-depth file audits and side by sides managing quality, compliance/risk and overall customer experience.

Minnesota, United States

-Balanced settlement statements; verified accuracy of property information, closing documents and fees-Was a go-to for questions and escalations for peers and partners-Provided accurate documentation and funds to settlement agents prior to scheduled close time

Minnesota, United States

-Worked directly with customers in the relocation division guiding customers through the relocation and loan approval process-Pre-reviewed and submitted loan documents to underwriting

Minnesota, United States

-Coached bankers on sales and service, utilized multiple systems, and basic Microsoft applications, assisted customers with escalated issues providing follow up, provided feedback on policies and procedures

Minnesota, United States

-Handled business high value customer’s concerns, researched and reconciled transactions, educated customers on banking products, assisted with training and coaching peers and new bankers

Minnesota, United States

-Took status calls and answered customer’s questions, reviewed and organized loan documents, helped ensure store closings went smoothly, and made changes to policy and procedures when necessary

Minnesota, United States

-Implement security procedures, manage money, utilize SVT, SVP, and Hogan. Served as back-up vault teller upon request. Completed special project taking inventory of safe deposit boxes