Sam Lilly Email & Phone Number

United States

30% Draft guidelines, NOFAs and application materials for existing and new DSFA loanand grant programs, including research on program requirements, consultationwith internal staff and external stakeholders on necessary program improvements.Participate in stakeholder feedback and training workshops regarding the programdesign, NOFA and application preparation, minimum threshold requirements, andapplication scoring. Evaluate programs to ensure statutory requirements and objectives are being met and comply with allapplicable laws and regulations. Perform analytical and research tasks associatedwith statutory, regulatory, policy and procedural aspects of DSFA programs,perform bill analysis, assist in the preparation of statutorily required reports, andwork on special projects.20% Consult with other state agencies and state housing agencies in other states toidentify strengths, weaknesses, and opportunities facing DSFA loan and grantprograms and make recommendations on necessary changes to the programmanagement. Research and provide data for the development program factsheets, NOFAs, applications, and other program documents. Collaborate withOperations and State Grants Management Branches on program design andimplementation of state funded programs, HCD special projects and evaluation offunding programs.15% Analyzes the DSFA loan and grant programs to identify opportunities forstreamlining and efficiency. Make recommendations to management on processimprovements and develop procedures and policies to protect state security,improve services or adapt Division policy, and provide better consistency andcoordination between state housing programs.Complete administrative and program-related assignments such as updatingprocess manuals, technical assistance documents and program policy notices.Review or prepare award letters, legislative notification letters, and project factsheets. Participate in staff meetings and training sessions.

Citrus Heights, California, United States

• Preparing written responses to email inquiries received through SBA’s disaster customer service mailbox• Assisting lower graded or new employees with responding to customer service inquiries received by telephone or email• Accepting borrower payments using online payment processing tools• Responding to a variety of customer inquiries, ranging from routine to complex, and providing detailed information to the public regarding federally declared disaster and SBA’s disaster loan program.• Assisting borrowers with completion of their loan closing documents and answering questions regarding the loan closing and disbursement process• Using a variety of computer systems to research customer inquiries, record call activity and prepare appropriate forms and letters.• Working in a high-volume call center answering phone inquiries

Rocklin, California, United States

• Analyze market requirements, developed strategy and annual business plan• Responsible for all sales and marketing activities• Demonstrate a high level of customer service and client motivation• Perform daily, quarterly and annual accounting procedures• Provide documented and ongoing training and administrative oversight to staff• Work with clients and healthcare professionals to develop fitness routines as part of a course of self-care• Conduct workshops and other public speaking forums to promote business and engage clients • Create and led classes and one-on-one training sessions

Sacramento, California, United States

• Interpret and explain eligibility requirements, application details, payment methods, and applicants' legal rights in orientations as well as one-on-one briefing sessions• Perform inspections on properties in order to determine rent rationality as well as negotiate contracts with property owners.• Represent the Agency at tenant conferences, reviews, hearings, and court proceedings• Answer applicants' questions about benefits and claims procedures• Initiate credit check and criminal background screening procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance• Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status• Confer with employers or other references to verify answers and obtain further eligibility information such as income and housing status• Interview benefits recipients on a continuing basis to certify eligibility• Maintain and monitor assigned cases, as well as prepare required reports, while meeting production standards• Prepare applications and verification forms for recipients• Represent the Agency at tenant conferences, reviews, hearings, and court proceedings