Sam Lilly Email & Phone Number

United States

30% Draft guidelines, NOFAs and application materials for existing and new DSFA loanand grant programs, including research on program requirements, consultationwith internal staff and external stakeholders on necessary program improvements.Participate in stakeholder feedback and training workshops regarding the programdesign, NOFA and application.

Citrus Heights, California, United States

• Preparing written responses to email inquiries received through SBA’s disaster customer service mailbox
• Assisting lower graded or new employees with responding to customer service inquiries received by telephone or email
• Accepting borrower payments using online payment processing tools
• Responding to a variety of customer inquiries, ranging from routine to complex, and providing detailed information to the public regarding federally declared disaster and SBA’s disaster loan program.
• Assisting borrowers with completion of their loan closing documents and answering questions regarding the loan closing and disbursement process
• Using a variety of computer systems to research customer inquiries, record call activity and prepare appropriate forms and letters.

Rocklin, California, United States

• Analyze market requirements, developed strategy and annual business plan
• Responsible for all sales and marketing activities
• Demonstrate a high level of customer service and client motivation
• Perform daily, quarterly and annual accounting procedures
• Provide documented and ongoing training and administrative oversight to staff
• Work with clients and healthcare professionals to develop fitness routines as part of a course of self-care

Sacramento, California, United States

• Interpret and explain eligibility requirements, application details, payment methods, and applicants' legal rights in orientations as well as one-on-one briefing sessions
• Perform inspections on properties in order to determine rent rationality as well as negotiate contracts with property owners.
• Represent the Agency at tenant conferences, reviews, hearings, and court proceedings
• Answer applicants' questions about benefits and claims procedures
• Initiate credit check and criminal background screening procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance
• Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status