• Functioned as the Onshore Subject Matter Expert (SME) in a Process Migration Project, ensuring the precision and quality of files processed by Offshore Vendors. Conducted comprehensive quality checks by cross-referencing internal systems with client and broker-provided Proposal Forms. Delivered training and feedback on discrepancies and collaborated closely with Underwriters to resolve complex queries.• Demonstrated exceptional attention to detail in auditing processes for both Onshore Operations and Offshore Vendors, identifying and rectifying deviations from standard operating procedures to maintain underwriting standards.• Collaborated with Operations Team Leaders in monthly meetings to present and discuss recurring audit findings, share updates on process changes, and address any factors impacting audit accuracy, thereby supporting underwriting integrity.• Led Collaboration Coaching sessions with associates and team leaders, presenting audit results, discussing findings, and advising on correct procedures. Facilitated discussions to allow associates to challenge findings and provide justifications for reconsideration, fostering a culture of continuous improvement and accuracy in underwriting processes.

• Demonstrated meticulous attention to detail by identifying and gathering essential account information to support underwriters with new quote submissions and policy renewals, while proactively engaging with relevant stakeholders to ensure audit compliance.• Collaborated closely with underwriters to cancel, extend, and amend policy terms, carefully considering the specific circumstances of each policy and the needs of the customer.• Reviewed and analyzed final policy documents provided by underwriters, calculating UK Insurance Premium Tax and applicable taxes for other European countries, and managing debits for Credit Control.• Expanded beyond primary responsibilities by training new staff and contributing to the foreign tax and Standard Operating Procedure project assigned to senior staff and management.• Generated ad-hoc exception reports to ensure data accuracy within the underwriting system.• Displayed strong organizational and time management skills by consistently processing and submitting relevant information within SLAs, while maintaining regular communication with brokers and underwriters and overseeing documentation.

• Demonstrated strong customer service and communication skills by managing clients with diverse needs, providing timely updates on their claims, and addressing concerns with empathy and professionalism to achieve satisfactory resolutions.• Enhanced organizational abilities by coordinating effectively between team members, clients, and operational contractors to ensure timely and efficient case handling.• Utilized problem-solving skills by staying informed on policy guidelines and complaint procedures, delivering prompt and accurate solutions to customer issues.• Accepted additional responsibilities within the International Breakdown team to broaden my knowledge and experience. This involved consistent communication with international offices to ensure seamless handling of cases for customers overseas.

• Collaborated with the store manager and team to achieve daily and weekly KPI targets.• Enhanced customer relations by proactively engaging with customers, consistently delivering service that exceeded expectations.• Organized and maintained store merchandise in alignment with company guidelines, ensuring timely and accurate placement of new products.• Ensured all staff remained up-to-date with company-issued training and compliance updates.

• Developed management skills and fostered strong relationships with colleagues in a positive and motivating work environment.• Strengthened problem-solving abilities by effectively resolving complex and challenging situations involving customers, staff, and in-store stock.• Enhanced motivational leadership by driving team performance, leading to the consistent achievement, and surpassing of KPI targets.• Improved business acumen through active communication and collaboration with key stakeholders.• Actively enhanced the customer experience at Holland & Barrett by reorganizing the store layout to improve product accessibility and streamline shopping.

• Demonstrated strong attention to detail by organizing products effectively and maintaining up-to-date knowledge to provide accurate customer advice.• Exhibited excellent interpersonal communication skills through professional and friendly interactions with both team members and customers.• Worked efficiently under time constraints to ensure stock delivery deadlines were consistently met.

• Enhanced administrative skills through frequent use of computerized systems and accurate handling of monetary transactions.• Consistently delivered exceptional customer service with a positive attitude and outlook.• Demonstrated strong attention to detail by maintaining well-organized and presentable storage areas.• Developed organizational skills by ensuring accurate product placement in both stock rooms and store aisles.