Sam M. Email & Phone Number

Dallas, Texas, United States

● Setup and Maintain all internal SAS systems. ● Onboard new employees, Provision hardware and software. ● Document and Create IT Policy ●TBD

San Antonio, Texas

Athas Corperate Office

● Support the corporate office of Directors and C level employees as well as the onsite callcenter and insurance verification team. ● Plan and implement large scale IT projects. ● Maintain\install phones, workstations, servers, networking, and related peripherals. ● Administer company Software and Active Directory. ● Supported Software includes: Symantec Encryption, Adobe Creative Suite, Our bespoke CRM, eClinicalWorks, Medhost, Exchange, Office 2013-2016, Slack, Imprivata, and our Asterisk phone system.● Craft detailed documentation and diagrams for all IT processes and infrastructure. ● Responsible for training users in applicable software.

Plano Tx

● Used Zendesk Ticketing system to assess and resolve tickets. ● Performed "Morning OPS" in which every morning I would verify that all the clients major systems were operational as well as preformed some daily reporting or maintenance tasks before each practices opened. ●Craft detailed documentation and diagrams for all IT processes and infrastructure. ● Provided Tier 2 Tech Support to Multiple Sites and Doctors. ● Administrated Vipre AntiVirus for Multiple Domains and Hardware Types.● Supported a tier one help-desk and enabled escalation to the tier two team.● Supported all levels of users from Internal users to external contractors with all levels of experience.● Created and deployed Group Policies and Active Directory Security Groups.● Provided updates to Site managers on metrics of IT performance as well as kept them updated with current project status through monthly Client Relations meetings. ● Updated and managed the current PC imaging solution to reflect best practices and improved efficiency at creating new PC images.● Created, captured and deployed New PC images to the field for multiple clients. ● Supported and configured Shoretel IP Phones.● Utilized Check_MK to monitor network devices.● Installed and upgraded PC's in multiple practices. ● Software: Centricity Practice Solutions(CPS12), Yurbi, Office Suite, Office 365, Microsoft Azure, SpiceWorks, Cisco AnyConnect, Microsoft Visio, WDM, WDS, Active Directory, Minor SharePoint Experience, Exchange Management, Windows Server 2003-2012, Team Viewer, LogMeIn, Windows RDP and Remote Assistance.

Dfw

● Used Spiceworks ticketing system to assess and resolve tickets.● Provided HelpDesk Phone Support company wide. ● Administered McAfee Encryption to PCs and trained users.● Supported PCs, terminals, and network print servers.● Repaired Servers/PC's hardware.● Used vSphere to monitor and manage vMWare servers.● Supported all levels of users from Internal users to external contractors with all levels of experience.● Software: Office Suite, gGastro, xMedius Fax, SpiceWorks, Cisco AnyConnect, Microsoft Visio, WDM, WDS, Active Directory, Minor SharePoint Experience, Exchange Management, Windows Server 2003-2012, Team Viewer, LogMeIn, Windows RDP and Remote Assistance. ● Created and deployed Group Policies.● Maintained McAfee Drive Encryption and Virus Scan for Enterprise.Completed Projects,● Set up and Joined all 250Pc's to the Domain.● Set up and updated current standards for PC Ordering.● Set up VPN clients on all remote PC's ● Helped set up and maintain monitoring software for all remote sites.● Deployed McAfee Web Gateway to all sites.● Deployed encryption to all PC's ● Re-Wired several networks and cable managed the network stacks.● Implemented Windows Deployment Services to save time imaging PCs and help test environments for users projects.● Wrote a PowerShell script to locate and control users on RDS servers to alleviate the time it takes to find a users login location on our connection brokered system. ● Assisted Contractors in maintaining/setting up the network.● Assisted in simplifying network infrastructure at several remote sites. ● Traveled monthly between 14 remote sites for proactive visits.● Swapped out hardware and printers/scanners as needed for the practice.● Created GPO's to make computer setup time shorter. .

San Antonio, Texas Area

Working Under entrepreneur Chuck Colley doing various IT things from server work to IT Desktop Support.